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- Tasks: Coordinate participant experiences and manage program logistics for executive education.
- Company: Join Hult Ashridge, a global leader in executive education with a vibrant culture.
- Benefits: Enjoy a competitive salary, private medical insurance, gym access, and a cycle scheme.
- Why this job: Make a real impact by enhancing the learning journey of global leaders.
- Qualifications: Degree or equivalent, customer service experience, and tech-savvy skills.
- Other info: Hybrid working model with opportunities for personal growth in a dynamic environment.
The predicted salary is between 30000 - 42000 Ā£ per year.
Join to apply for the Operations, Coordinator role at Ashridge House. Office location: Ashridge House, Berkhamsted, Hertfordshire, HP3 1NS.
Who are we? Hult Ashridge Executive Education continues its long heritage of partnering with global organizations to deliver leadership and organizational development that creates lasting change. With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about ā we welcome you and want you to bring that to work every day.
The Opportunity: The Project Coordinator is responsible for ensuring our participants have an excellent experience while attending our Executive Education programs. You will make sure the program logistics ā from online meeting links to bedrooms ā are organized and ready and own the communication with participants to provide all relevant information ā from welcome pack to final certificate ā throughout the program. Your ability to be well organized and work closely with multiple Project Managers to work on different clients is key. You will also be expected to become proficient at our delivery technologies for online programs and to work efficiently on internal systems such as Salesforce, Opera and Monday.com. Training (formal and on-the-job) will be provided during and after the onboarding period. This is an opportunity to join our accomplished team in a varied role with responsibility and purpose alongside motivated people and for a global organisation committed to education.
Key Responsibilities:
- Owning the participant journey from welcome pack to final certificate with expert support and a personal touch.
- Creating and organising welcome packs, program portals and any program materials, together with your Project Manager and Program Director, according to the program timeline.
- Running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead.
- Communicating and responding to participant queries in a timely, supportive and professional manner.
- Liaising with Ashridge House to arrange program logistics such as teaching room setāup, accommodation, meals, and transport.
- Hosting participants at Ashridge House to ensure the best program experience.
- Working closely with Faculty and Technical Facilitator to get all technical elements of online programs ready such as meeting links and breakout rooms for engaging delivery.
- Delivering excellent technical facilitation and troubleshooting for online programs.
- Providing insights to program review meetings to identify improvement areas for future programs.
Person Description:
You are an optimistic and solutionāfocused person who believes ānothing is impossibleā. You are naturally organized, efficient and on top of all details. You are driven and willing to take ownership while working closely with your team. You are tech savvy and agile to thrive in a dynamic and entrepreneurial environment. You care about your work and people around you to always give the highest quality and to go above and beyond to deliver an excellent experience. You have great people and communication skills to work confidently with senior clients and colleagues. When a job is done, you think āhow can we do this better next timeā.
Skills & Experience We Look For:
- Degree or equivalent and track record of good academic grades.
- Experience in customer service, understanding what it takes to create the best customer experience.
- Preferably, experience working with B2B clients but not necessary.
- Confident with technology such as Zoom, Microsoft Teams and preferably Opera.
- Excellent communicator and team player.
To Thrive At Hult Ashridge:
- Have strong personal drive and energy.
- Possess an entrepreneurial spirit with a ānothing is impossibleā mindset.
- Excited by having ownership and autonomy.
- Enjoy working in a fastāpaced, resultsādriven environment.
- Be passionate about learning, language and being a changeāmaker.
Location and hybrid working:
Our main office is at Ashridge House. It has logistical implications; please consider your potential commute before applying. We are currently working hybrid: at Ashridge House four days a week, with Fridays optional working from home. If your clients are on site at Ashridge, you may be on site, hence occasional changes in travel frequency.
UK Staff Benefits:
- Office gym
- Cycle scheme
- Private Medical Insurance
- Private pension scheme managed by Aviva
- Loan for annual travel passes
- Employee Assistance Programme
Hult Ashridge Executive Education is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Operations, Coordinator employer: Ashridge House
Contact Detail:
Ashridge House Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Operations, Coordinator
āØTip Number 1
Get to know the company culture! Before your interview, check out Hult Ashridge's social media and website. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Operations Coordinator, especially your organisational and communication skills.
āØTip Number 3
Show off your tech-savviness! Be ready to discuss your experience with tools like Zoom, Microsoft Teams, and any other relevant software. Highlighting your comfort with technology will reassure them that you can handle the online aspects of the role.
āØTip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations, Coordinator
Some tips for your application š«”
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can juggle different responsibilities, just like you'll be doing in the Operations, Coordinator role!
Be Personable: Since this role involves a lot of communication with participants, make sure to showcase your people skills. Let us know how you can create a welcoming atmosphere and provide excellent support throughout the participant journey.
Tech Savvy is Key: Mention any experience you have with technology, especially tools like Zoom or Microsoft Teams. Weāre looking for someone who can easily adapt to our delivery technologies, so donāt hold back on your tech skills!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures you donāt miss out on any important updates from us during the process!
How to prepare for a job interview at Ashridge House
āØKnow the Company Inside Out
Before your interview, take some time to research Hult Ashridge Executive Education. Understand their mission, values, and the specific programs they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
āØShowcase Your Organisational Skills
As an Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed logistics or coordinated events. Highlight how your attention to detail contributed to a positive outcome, as this aligns perfectly with what theyāre looking for.
āØDemonstrate Your Tech Savviness
Familiarise yourself with the technologies mentioned in the job description, like Zoom, Microsoft Teams, and Salesforce. If you have experience with similar tools, be ready to discuss how you used them to enhance communication and efficiency in previous roles.
āØPrepare Questions That Matter
At the end of the interview, youāll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the onboarding process, or how success is measured in the role. This shows that youāre not just interested in the job, but also in how you can contribute to the teamās success.
