At a Glance
- Tasks: Welcome guests, assist with luggage, and provide top-notch customer service.
- Company: Join the award-winning Ashridge House, a stunning neo-gothic mansion.
- Benefits: Enjoy 20 days holiday, gym access, and private health care options.
- Other info: Embrace diversity and bring your unique self to work every day.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Must have a valid driver’s licence and excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Front of House Manager
Shifts: Four days on and Four days off, 12-hour shifts including weekends.
We are looking for a Guest Services Assistant to work with our friendly Front of House team to create a warm and memorable guest experience. The role includes welcoming our guests upon arrival, providing directions and any support required for their stay, in addition to reception support and other Front of House tasks as required. This is a hands-on, customer-focused role where you will be between greeting guests at the front of the property and being based in the Gatehouse office supporting with queries and other guest needs. Please note, certain hours of this role will require being outside to greet our guests as they arrive.
Key Responsibilities
- Guest Welcome & Farewell: Provide a warm and professional greeting to all guests, opening doors on arrival and departure and ensuring a memorable first impression.
- Reception Support: Assist the reception team with guest check-in and check-out processes when required.
- Luggage Assistance: Help guests with loading and unloading luggage, transporting belongings to and from reception or guest rooms.
- Guest Assistance: Provide directions, share information about local attractions, and respond to guest queries in a helpful and professional manner.
Who are you?
- Full valid driver’s licence (essential)
- Strong attention to detail
- Proactive, approachable, and service-oriented
- Excellent communication and interpersonal skills
If you take pride in delivering outstanding guest experiences and enjoy working in a dynamic, customer-focused environment, we would love to hear from you.
Employee Benefits/Perks
- 20 days of paid holiday per year plus bank holidays
- Free access to onsite gym and pool facilities
- Company pension scheme
- Opt-In – Private Health Care, Health Cash Plan
- Life Insurance
- Income Protection
About Ashridge
Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business. When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.
Guest Services Assistant employer: Ashridge House
At Ashridge House, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to excel in their roles. As a Guest Services Assistant, you will enjoy a range of benefits including 20 days of paid holiday, access to onsite gym and pool facilities, and opportunities for personal growth within our historic and beautiful setting. Join us in delivering exceptional guest experiences while being part of a supportive community that celebrates diversity and promotes well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ashridge House. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your guest interaction skills! Since this role is all about creating memorable experiences, think of scenarios where you might need to assist guests. Role-play with a friend or family member to get comfortable with common questions and situations.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role!
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable guest experiences.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle the hands-on nature of this job.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ashridge House
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Guest Services Assistant. Familiarise yourself with the tasks like welcoming guests, providing directions, and assisting with luggage. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about creating memorable guest experiences, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive and approachable nature.
✨Dress for Success
First impressions matter, especially in a guest-facing role. Dress smartly and professionally for your interview to reflect the high standards of service expected at Ashridge House. A polished appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the team, the work environment, or the company culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
