Job Description
Job Title: Front of House Manager
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: General Manager
Shifts: 5 days out of 7, Monday – Sunday, Shifts between 7am and 10pm
The Opportunity
Ashridge House is a prestigious historic mansion nestled in the stunning Hertfordshire countryside. We are renowned for hosting a wide range of events, from weddings and corporate gatherings to special celebrations, in a breath‑taking and timeless setting.
As the Front of House Manager, you will lead our Reception and Nights teams in providing impeccable customer service and ensuring smooth operations at Ashridge House. You will be responsible for managing the reception area, overseeing guest arrivals/departures, and co‑ordinating event set‑ups to ensure that every guest's visit is memorable and seamless.
What will you be doing?
Front Desk Management
- Manage and train reception staff to ensure they deliver outstanding service
- Oversee the day-to-day operations of the reception desk, including check-in, check-out, and guest inquiries
- Maintain a welcoming and organised front desk area
Guest Relations
- Interact with guests courteously and professionally, addressing their needs and resolving any issues or concerns promptly
- Assist with special guest requests and ensure a personalised and memorable guest experience
Team Leadership
- Lead and motivate the Reception, Guest Service Assistants and Nights teams to achieve high levels of performance and guest satisfaction
- Conduct regular team meetings and training sessions to enhance skills and knowledge
- Line manage all team members in 121s, appraisals and ongoing development
Administrative Tasks
- Manage reservations and room assignments, maintaining accurate records
- Prepare and distribute daily reports and guest information
- Create and issue rota’s for each team to ensure coverage of necessary business areas
Security And Compliance
- Ensure adherence to security procedures and guest confidentiality standards
- Monitor compliance with health and safety regulations
- Duty Manager training, ICO training will be done in house as part of this role
Who are you?
- Previous experience in a reception or front desk management role, preferably in a hospitality or events setting
- Strong leadership and team management skills
- Exceptional customer service and interpersonal skills
- Excellent organisational and multitasking abilities
- Proficiency in using reservation and property management systems
- Strong problem‑solving skills and attention to detail
- Knowledge of event coordination and logistics
- Knowledge in Opera Cloud is desirable
What will we give you?
- A dynamic and collaborative work environment in a historic and picturesque setting
- Opportunities for professional growth and development
- Staff meals while on duty
- Access to onsite amenities, including the gym and pool
- Company pension scheme and healthcare benefits
- Free on-site parking
Join our team at Ashridge House and play a key role in delivering exceptional guest experiences in one of the UK's most prestigious event venues. Your leadership and commitment to excellence will help maintain our reputation as a premier destination for unforgettable events.
Equal Opportunity Employer
Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.
Front of House Manager employer: Ashridge House
At Ashridge House, we pride ourselves on being an exceptional employer, offering a collaborative work environment where your leadership skills can shine. With a focus on professional growth and development, our team enjoys the unique advantage of working in a historic venue that hosts memorable events, ensuring every day is both rewarding and inspiring.
