At a Glance
- Tasks: Lead and grow client relationships while designing impactful learning programmes.
- Company: Join Ashorne Hill, a unique venue for learning and development in Warwickshire.
- Benefits: Competitive salary, hybrid working, and a focus on personal growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by fostering curiosity and transformation in a serene environment.
- Qualifications: Strong communication skills and experience in learning and development at senior levels.
The predicted salary is between 40500 - 49500 £ per year.
Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes. Ashorne Hill is a unique learning and development venue set in the heart of Warwickshire. We specialise in venue-based residential programmes, meetings, and events providing exceptional environments that support leadership, team development, and organisational growth.
Role Summary
To lead and grow a portfolio of client relationships, acting as a trusted partner and ambassador for Ashorne Hill. This role combines strong client-facing presence with the ability to design and deliver impactful learning programmes. The successful individual will excel in building rapport, influencing stakeholders, identifying opportunities, and nurturing long-term partnerships, while ensuring high-quality delivery of core programmes. The role will involve a mixture of working onsite, offsite and working from home once established in the position.
KEY RESPONSIBILITIES
- Client Relationship Ownership & Growth: Build, develop and nurture strong relationships with key clients, acting as the primary point of contact and trusted advisor. Create a warm, engaging client experience that encourages long-term partnership.
- Commercial Awareness & Business Development: Proactively identify opportunities to expand services within existing partnerships and support new business conversations. Use influencing, negotiation and communication skills to position solutions that meet client needs and deliver commercial value.
- Brand Representation & Thought Leadership: Represent Ashorne Hill professionally at client meetings, events and networking opportunities. Contribute to thought leadership, marketing content, and case studies to enhance reputation and attract new clients.
- Diagnose leadership team dynamics with insight and precision, uncovering root causes and shaping data-informed, systemic interventions, with a strong understanding of the evolving challenges facing leadership and learning teams in the context of emerging technologies such as AI.
- Facilitate immersive, human-centred experiences that align, challenge, and elevate leadership teams, enabling them to adapt, collaborate, and perform effectively in a rapidly changing, tech-enabled environment.
- Client Engagement & Communication: Lead client meetings with confidence and credibility, presenting ideas clearly and persuasively. Translate business needs into practical, engaging learning solutions.
- Account Planning & Retention: Develop and maintain live account plans, ensuring a proactive approach to client engagement, satisfaction, and growth.
- Collaboration & Internal Leadership: Work closely with design, facilitation and coordination teams to ensure seamless delivery and a consistent client experience. Support and guide teams to meet client expectations and performance standards.
- Growth mindset, and passion for learning: Stay up to date with industry trends and bring fresh ideas to clients and internal teams, ensuring our offering remains relevant, competitive and innovative.
KEY SKILLS & EXPERIENCE
- Highly effective communicator with strong interpersonal and influencing skills.
- Confident in building rapport and establishing trust with senior stakeholders.
- Commercially aware, with the ability to identify and convert opportunities.
- Strong negotiation and presentation skills.
- Ability to diagnose customer or team dynamics and sell with integrity, by aligning solutions to genuine client needs.
- Experienced and dynamic management and leadership facilitation skills.
- Experienced in delivering or overseeing learning and development programmes at senior leadership level.
- Warm, engaging and professional approach, with a natural ability to nurture relationships.
- Able to balance client-facing demands with operational delivery.
This is a full-time position working 36.5 hours per week. The role offers hybrid working following initial training, with flexibility arranged around business needs, key commitments, client meetings, and facilitation requirements. Salary starting from £47,000.
As a learning and hospitality organisation, we believe the best experiences are created by people with diverse backgrounds, perspectives and experiences. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected. As a Fair Chance Employer, we consider talent based on skills, potential and values. If you require any reasonable adjustments during the recruitment process, please let us know.
Learning & Development Programme Director in Royal Leamington Spa employer: Ashorne Hill - The home of Ashorne Advantage
At Ashorne Hill, we pride ourselves on being an exceptional employer that fosters a culture of growth and collaboration in a stunning Warwickshire setting. Our commitment to employee development is reflected in our hybrid working model, competitive salary starting from £47,000, and a focus on creating inclusive experiences that empower our team members to thrive. Join us to make a meaningful impact while enjoying the unique advantages of working in a serene environment dedicated to learning and transformation.
Contact Details:
Ashorne Hill - The home of Ashorne Advantage Recruitment Team
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