Assistant Housekeeping Manager

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Our training and conference centre has over 40 meeting rooms, set in a stunning listed manor house with 110 bedrooms and caters for up to 300 guests across restaurants, refreshment areas and bar.

Housekeeping Assistant Manager - 40 hours per week, usual hours 08:00-16:30, with 1 night per week finishing at 18:00pm.

Duties:

• Team leadership: Assist in leading and managing the housekeeping team, ensuring efficient operations and adherence to standards. Foster a positive and collaborative work environment, promoting teamwork and open communication.
• Staff Training and Development: Assist in organising and conducting training sessions for housekeeping staff on cleaning procedures, safety protocols, customer service standards, and Standard Operating Procedures. Provide support in coaching and mentoring team members to enhance their skills and performance.
• Standards: Support in maintaining high cleanliness and maintenance standards in all areas of the property. Conduct regular audits to ensure compliance with company policies and industry regulations.
• Guest Satisfaction: Collaborate to address guest concerns and feedback related to housekeeping services promptly and effectively.
• Scheduling and Staffing: Assist in creating and maintaining efficient housekeeping schedules to meet occupancy demands.
• Health and Safety Compliance: Ensure compliance with health and safety regulations in all housekeeping activities.
• Room stock: Manage room availability in terms of putting rooms out of service for delayed cleaning, maintenance, or deep cleaning as required.
• Laundry management: Manage and control the laundry stocks ensuring that all areas are fully stocked with quality items.
• Stock control: Manage the stock control of the cleaning, toiletries, and hospitality supplies for the housekeeping department.

KNOWLEDGE AND EXPERIENCE

The post requires a person with excellent organisational skills, a can-do attitude, attention to detail, and a professional, friendly manner with a variety of external and internal customers. Excellent leadership and interpersonal abilities. Relevant experience in housekeeping management or in similar leadership roles. Knowledge of housekeeping procedures, cleaning techniques, and industry best practices. Experience in using housekeeping software. Knowledge of health and safety regulations and practices. This role requires the holder to be First Aid trained and trained in case of fire or other emergency.

Applications close: Sunday 5th January, with shortlisting commencing in the days after.

Great Benefits:

• Profit-related Bonus for all staff.
• Pension provided. Ashorne Double % paid in by employee up to 5%.
• Employee’s life is insured as soon as they start working for Ashorne Hill.
• Employee Assisted Programme – Confidential helpline Available 24/7, 365 days a year.
• Employee referral scheme, recommend someone you know and earn a one-off £300 payment. T&C’s apply.
• An Opinion that counts, creative ideas board, and new regular surveys that ask YOU for YOUR feedback.
• A commitment to sustainability & Wellbeing, with mental health champions throughout the organisation.
• 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.
• Meal provided every shift.
• Benefits platform with retailer discounts and flexible benefits such as healthcare cash plans and 24/7 GP Helpline.
• Free use of leisure facilities: gym, sauna, and tennis courts.