At a Glance
- Tasks: Support the Service Manager and enhance service department efficiency.
- Company: Reputable client in the heavy industry sector.
- Benefits: Stable hours, supportive team environment, and career progression opportunities.
- Other info: Join a collaborative team focused on delivering excellent customer service.
- Why this job: Transition from hands-on work to an impactful office role in a dynamic industry.
- Qualifications: Experience in engineering or mechanical fields is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting a Service Controller for our reputable client on a permanent basis.
Hours: Monday to Friday, 8am – 5pm
About our Client hiring a Service Co-ordinator: Our client is seeking an experienced Service Co-ordinator to support the Service Manager and workshop team. This role would suit someone from a Plant, Agricultural, Quarry, HGV or similar heavy industry background who is looking to move off the tools into an office-based service role.
Key Responsibilities as a Service Co-ordinator:
- Support the Service Manager with the daily running of the service department
- Provide technical advice and support to engineers
- Help improve service department performance and efficiency
- Liaise with engineers, workshop staff and management
- Assist with service planning, job allocation and workflow
- Maintain high standards of organisation, communication and customer service
Requirements for the Service Co-ordinator role:
- Hands-on engineering, fitting or mechanical experience would be beneficial
- Strong technical understanding of heavy equipment or machinery
- Able to support engineers with technical queries
- Confident working in an office-based service environment
- Previous experience as a Service Supervisor, Workshop Supervisor, Service Controller, Workshop Controller or Service Coordinator would be advantageous
Services Coordinator / Customer Service in Devizes employer: Ashley & Finch Recruitment
Our client is an excellent employer, offering a supportive work culture that values teamwork and communication. With a focus on employee growth, they provide opportunities for professional development and training, making it an ideal environment for those transitioning from hands-on roles to office-based positions. Located in a thriving area, the company also boasts competitive benefits and a commitment to maintaining high standards of service excellence.
Contact Details:
Ashley & Finch Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Services Coordinator / Customer Service in Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ashley & Finch Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ashley & Finch Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Services Coordinator / Customer Service in Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ashley & Finch Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Ashley & Finch Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ashley & Finch Recruitment!
How to prepare for a job interview at Ashley & Finch Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
