At a Glance
- Tasks: Engage with diverse communities, facilitating workshops and activities to empower residents.
- Company: ACH is a social enterprise dedicated to supporting refugees and migrants in the UK.
- Benefits: Competitive salary, 25 days leave, flexible working, and training opportunities.
- Other info: Join a purpose-driven team committed to social inclusion and positive change.
- Why this job: Make a real difference in people's lives while growing your career in community engagement.
- Qualifications: Experience with diverse communities and community engagement activities required.
The predicted salary is between 28271 - 28271 £ per year.
Resident Engagement Officer Bristol & West Midlands (with travel between offices and community settings)
Who We Are
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.
We are now looking for a Resident Engagement Officer to join us on a full-time basis, working 37.5 hours per week, for a 12 month fixed-term contract.
Our Commitment to You
- Salary of £28,271 per annum
- 25 days annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is a meaningful opportunity for a community engagement professional with experience working with refugees, migrants or socially excluded groups to join our purpose-driven organisation. You will have the chance to drive social inclusion and real change for marginalised individuals, supporting them to feel seen, respected and empowered, whilst shaping the services that positively affect their lives. With flexible working, training and development opportunities and the chance to be part of a social enterprise changing lives, this is a fantastic role in which to grow your career while making a real difference.
So, if you’re ready to help create stronger connections, amplify resident voices and support positive change, read on and apply today.
The Role
As a Resident Engagement Officer, you will support the delivery of our Social Housing Innovation Fund project, Trusted Voices: A Council of Elders Model for Refugee Resident Engagement. Within this practical, community engagement role, you will work closely with the Resident Engagement Lead, delivering workshops, drop-in sessions, peer discussions and other engagement activities that help residents feel heard, included and empowered. You will also encourage participation through culturally responsive and trauma-informed approaches and help identify and remove barriers to engagement.
Additionally, you will:
- Build trusted relationships with residents and act as a visible point of contact
- Support the organisation of Council of Elders meetings and engagement activities
- Liaise with residents, interpreters and community representatives
- Contribute to the development of accessible engagement resources
- Maintain accurate engagement records, attendance logs and case notes
- Collect resident feedback, case studies and programme data
About You
To be considered as a Resident Engagement Officer, you will need:
- Experience working directly with diverse communities, particularly refugees, migrants, or socially excluded groups
- Experience supporting or facilitating community activities, workshops, or engagement sessions
- Experience building positive relationships with individuals from different cultural backgrounds
- Experience maintaining accurate records and handling sensitive information appropriately
- An understanding of trauma-informed and culturally responsive approaches to engagement
- An awareness of safeguarding responsibilities and confidentiality requirements
- An understanding of the challenges faced by refugee and migrant communities
- To be educated to Level 3 or have equivalent experience in community engagement, housing, social care, youth work, or a related field
Due to the nature of this post, an enhanced DBS check will be required for the successful applicant, with their prior consent.
Other organisations may call this role Community Engagement Officer, Tenant Engagement Officer, Housing Engagement Officer, Community Development Officer, Resident Participation Officer, Community Liaison Officer, Resident Liaison Officer, or Housing Support Officer.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
So, if you’re looking for a rewarding role as a Resident Engagement Officer, please apply via the button shown.
Engagement Officer - Full Time employer: Ashley Community Housing
ACH is an exceptional employer that fosters a supportive and inclusive work culture, where employees are encouraged to grow both personally and professionally. With a focus on empowering refugees and migrants, the role of Resident Engagement Officer offers unique opportunities to make a meaningful impact in the community while enjoying benefits such as flexible working arrangements and ongoing training. Located in the vibrant areas of Bristol and the West Midlands, employees can thrive in a dynamic environment that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Officer - Full Time
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Ashley Community Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Ashley Community Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Ashley Community Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Ashley Community Housing. Apply directly through us to stand out!
We think you need these skills to ace Engagement Officer - Full Time
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Ashley Community Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Engagement Officer - Full Time, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Ashley Community Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Ashley Community Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
