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- Tasks: Support refugees in their integration journey, providing tailored advice and guidance.
- Company: ACH, a social enterprise empowering refugees and migrants in the UK.
- Benefits: Competitive salary, 25 days leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience with asylum seekers or refugees and skills in advocacy and support planning.
- Other info: Join a diverse team committed to challenging inequalities and fostering inclusivity.
The predicted salary is between 26521 - 26521 £ per year.
About Us
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.
Why We Do What We Do
Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.
We are now looking for a Support and Integration Officer to join us in Birmingham on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday, 9am - 5pm.
Our Commitment to You
- Salary of £26,521 per annum
- 25 days annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is a fantastic opportunity for an individual with experience of working with asylum seekers or refugees and providing advice and guidance, advocacy and culturally sensitive support to join our purpose-driven organisation and make a genuine difference in people's lives.
You will have the chance to support individuals to navigate life in the UK and achieve their personal goals, whilst developing your own career and driving towards your professional ambitions. What's more, you'll discover a supportive and collaborative environment where you will be enabled to further your portfolio of experience across a wide range of support areas and enhance your skills in case management, advocacy and integration services.
What You'll Be Doing
As a Support and Integration Officer, you will work with refugees to enable their successful resettlement and integration within UK-based communities. Specifically, you will provide tailored support, advice and guidance to a designated caseload, completing assessments, developing personalised support plans and providing ongoing support across a range of areas, including housing, employment, health and education.
You’ll offer practical, informed guidance on housing, finance, education, health, and immigration, as well as providing support with budgeting, registering with care providers, and creating social networks. Offering advocacy support, you will also advise on volunteering, training, and employment opportunities.
Additionally, you will:
- Make referrals to relevant departments and partner agencies
- Maintain accurate case records and files to a high standard
- Participate fully in team meetings, training, supervision, and other staff activities
- Organise house meetings and carry out property and community visits
What We're Looking For
To be considered as a Support and Integration Officer, you will need:
- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Experience of providing advice and guidance, advocacy and culturally sensitive support
- Experience of creating support plans, completing needs assessments
- Experience and knowledge of working with people with complex/multiple support needs
- Experience and capability to support refugees in the UK
- An understanding of the importance of safeguarding, in relation to working with vulnerable adults
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. The closing date for this role is 15th April 2026.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to support refugees in building independent and fulfilling lives as a Support and Integration Officer, please apply via the button shown.
Support and Integration Officer in Birmingham employer: Ashley Community Housing
Contact Detail:
Ashley Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Integration Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the field of refugee support and integration. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by researching ACH and understanding their mission. Be ready to discuss how your experience aligns with their goals. Show them you're not just looking for any job, but that you're genuinely passionate about making a difference in the lives of refugees.
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've provided support or guidance to vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Support and Integration Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with asylum seekers or refugees. We want to see how your background aligns with our mission at ACH!
Showcase Your Skills: Don’t forget to mention your experience in creating support plans and providing culturally sensitive support. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Be Authentic: Share your personal motivations for wanting to work with refugees and migrants. We value genuine passion and commitment, so let your personality shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ashley Community Housing
✨Know Your Stuff
Make sure you understand the role of a Support and Integration Officer inside out. Familiarise yourself with the challenges faced by refugees and asylum seekers, and be ready to discuss how your experience aligns with the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you've provided culturally sensitive support or advocacy. Highlighting your ability to connect with individuals from diverse backgrounds will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to integration services and how they measure success. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be ready to discuss how you've worked effectively in teams before, especially in challenging situations. Sharing specific examples of teamwork will illustrate your ability to contribute positively to their supportive environment.