At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients and managing appointments.
- Company: Join a well-established GP surgery in West Swindon with a supportive team.
- Benefits: Enjoy weekends off, competitive pay, and a dynamic work environment.
- Other info: Flexible shifts and opportunities for growth in a busy practice.
- Why this job: Make a real difference in patient care while developing your admin skills.
- Qualifications: Experience in healthcare or customer service is a plus; great communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
We are an established GP Surgery in West Swindon. The position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidate must have excellent communication skills, and have the ability to work in a pressured environment of a busy practice. The role is for 38 hours per week, working over 5 days (Monday - Friday) - weekends and bank holidays off. The shift pattern will alternate every three weeks between an early week and a later start week, for example:
- Week 1: Monday - Friday 8:00 - 4:00
- Week 2: Monday - Friday 8:00 - 4:00
- Week 3: Monday - Friday: 10:00 - 6:00
The occasional 7AM start/6:30PM finish will be required.
Main duties of the job
- Working on the front desk reception, meeting and greeting patients, arriving them for their appointments, booking follow ups etc.
- Processing new patient registrations
- Making outgoing calls, booking follow up appointments
- Monitoring the practice email account
- Scanning documents into the patients record
Due to changes within the reception team an opportunity has arisen at our established and busy GP Practice for a Receptionist/Administrator to join our team here at Ashington House Surgery. Our clinical team is supported by experienced receptionists and administrative staff, we look after over 10,000 registered patients. The practice has 7 permanent GPs, who are supported by 3 Practice Nurses and 2 Healthcare Assistants. We are based in Westlea, in West Swindon. Everyone working in the practice is valued for the role they play in providing high-quality services for our patients.
Job responsibilities
Our Receptionists/Administrators serve as the first point of contact for patients and visitors, offering excellent patient service and administrative support. They are responsible for managing appointments, assisting patients with their enquiries, and supporting the clinical team with administrative duties.
Person Specification
Experience
- Experience working within an office environment, dealing with members of the public, or within a healthcare setting.
- Experience of working in a GP practice is particularly desirable. Experience on our clinical system (TPP SystmOne).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist/Administrator in Swindon employer: Ashington House Surgery
Ashington House Surgery is a highly regarded GP practice in West Swindon, offering a supportive and collaborative work environment where every team member is valued for their contribution to patient care. With a focus on maintaining excellent patient relationships, we provide our staff with opportunities for professional growth and development, alongside a balanced work schedule that allows for weekends and bank holidays off. Join us to be part of a dedicated team committed to delivering high-quality healthcare services to our community.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Administrator in Swindon
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Ashington House Surgery. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Think about your past experiences in similar roles and how they can relate to the responsibilities of a GP Receptionist/Administrator.
✨Tip Number 3
Show off those communication skills! During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your previous jobs where you’ve successfully handled patient inquiries or worked under pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace GP Receptionist/Administrator in Swindon
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in a primary care setting. We want to see how your background can help us maintain those excellent patient relationships we pride ourselves on.
Communication is Key:Since you'll be the first point of contact for our patients, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you would interact with patients.
Tailor Your Application:Take a moment to tailor your application to our specific job description. Mention how your skills align with the duties listed, like managing appointments and assisting patients, so we can see you're a perfect fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Ashington House Surgery
✨Know Your Stuff
Before the interview, make sure you’re familiar with the GP practice's services and values. Research their approach to patient care and any recent news about them. This will show that you’re genuinely interested in the role and can help you answer questions more effectively.
✨Showcase Your Communication Skills
As a GP Receptionist/Administrator, communication is key. Prepare examples of how you've successfully interacted with patients or handled difficult situations in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Ability to Handle Pressure
Working in a busy practice means you'll need to manage multiple tasks at once. Think of specific instances where you’ve thrived under pressure, whether it was in a previous job or during a challenging situation. Be ready to share these stories to highlight your resilience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they support staff development. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
