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- Tasks: Support the shop manager in achieving income targets and managing staff and volunteers.
- Company: Join Ashgate Hospice, a charity dedicated to providing compassionate end-of-life care.
- Benefits: Enjoy flexible working, generous holiday, and health benefits including a cash plan.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Strong leadership skills and a passion for retail and customer service.
- Other info: Inclusive hiring practices with support available for all applicants.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Overview
Ashgate Hospice is proud to be a Disability Confident Employer and is committed to inclusive hiring. This role is a Deputy Manager position at the Rowsley shop, working 22.5 hours per week over 3 days, including weekends and bank holidays.
Join our retail team to support the hospice by generating essential income through our shops, donating items, and delivering compassionate end-of-life care. Our retail operation includes 15 shops across North Derbyshire, a Furniture Store, Donation Centre, two Clearance Shops, two Coffee Shops, and online platforms (two eBay stores and a fully online furniture shop). The Deputy Manager will help the Shop Manager achieve income targets and build strong links with the local community, acting as an ambassador for Ashgate Hospice.
The post holder will manage staff, volunteers, income, customer experience, stock and administration duties, and promote a \”One Ashgate\” approach by connecting the shop with other departments.
Key responsibilities
- Achieve and, where possible, exceed shop income and expenditure targets on a weekly, monthly and annual basis. Identify and address shortfalls proactively.
- Use management information and reports to ensure stock is displayed appropriately and pricing aligns with the pricing structure.
- Undertake regular one-to-ones with staff you supervise. Coach the team on sales, customer experience, security, and stock management best practices. We prioritise safety for patients, staff and visitors; vaccination against COVID-19 and flu jabs are encouraged where there is no compelling reason not to.
- Provide recruitment support with the HR team as needed (contact details provided in posting).
Candidate support and accessibility
- We are committed to an inclusive, fair, and accessible recruitment process.
- Reasonable adjustments are available during recruitment for individuals with disabilities, neurodiverse conditions, or long-term health needs.
- Shortlisting will be conducted in line with our commitment to shortlisting any disabled candidate who meets the essential criteria.
- Shortlisted candidates will receive interview questions in advance to help preparation.
- Assistance with online applications is available through the Disability Employment Service/Youth Employment Service by email, and we encourage disclosure of adjustments needed to support your application.
- Support is available through government initiatives (Access to Work) to help start or remain in work if you have a health condition or disability.
- For further guidance about adjustments or the recruitment process, contact our HR team at 01246 568 801.
What you’ll bring
- A self-motivated, enthusiastic individual who aligns with our values and has a flair for retail, visual merchandising, and customer service excellence.
- Strong organisational and time management skills; ability to plan, prioritise and delegate in a busy environment.
- Excellent people management and leadership skills; ability to inspire and motivate staff and volunteers to achieve results.
- Ability to work independently and as part of a wider team; strong initiative and problem-solving skills.
- Financial awareness, ability to work to income targets, maximise sales, and manage stock and merchandising standards.
- Excellent communication and interpersonal skills; ability to build positive relationships with customers, volunteers, colleagues and the community.
- Flexible and adaptable approach; willingness to learn and embrace change in a dynamic retail environment.
- Strong commitment to the values, aims and objectives of Ashgate Hospice and a desire to make a positive difference in the local community.
About Ashgate Hospice
Ashgate Hospice, based in North Derbyshire, provides free palliative and end-of-life care for adults with life-limiting illnesses. We care for patients and support their families, offering bereavement services and practical/emotional support. We are a charity (no. 700636) focused on sustainable end-of-life care funding and workforce development. We value diversity and inclusion and encourage applicants from all backgrounds. Our staff wellbeing and work-life balance are important, with flexible working options and training opportunities available.
Benefits
- Generous holiday entitlement with the option to buy/sell annual leave.
- Flexible working arrangements, including job-sharing.
- Cycle to Work and Tech Benefit schemes.
- Westfield Health Cash Plan for treatments like physiotherapy, dental care and eye tests.
- Westfield Rewards discounts and a confidential Employee Assistance Programme.
- Pension scheme with employer contributions up to 7% and life assurance up to age 65.
- Commitment to personal and professional development with training opportunities.
- Free on-site parking when working at the hospice and discounted onsite cafe at the Old Brampton site.
- A range of wellbeing initiatives and time for self-care.
For full details, read the attached job description or contact the recruiting manager by email or phone.
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Deputy Manager Rowsley Shop employer: Ashgate Hospice
Contact Detail:
Ashgate Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Rowsley Shop
✨Tip Number 1
Get to know the company! Research Ashgate Hospice and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Rowsley shop.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Deputy Manager Rowsley Shop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Deputy Manager role. Highlight your retail experience, leadership skills, and any community involvement that aligns with Ashgate Hospice's values.
Show Your Passion: Let your enthusiasm for the role shine through! Share why you’re excited about working at Ashgate Hospice and how you can contribute to their mission of providing compassionate care and support to the community.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit into the role and the team at Ashgate Hospice.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at Ashgate Hospice
✨Know Your Stuff
Before the interview, make sure you understand Ashgate Hospice's mission and values. Familiarise yourself with their retail operations and how the Deputy Manager role contributes to generating income for the hospice. This will show your genuine interest in the organisation and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be managing staff and volunteers. Prepare examples of how you've successfully led a team in the past, focusing on your ability to inspire and motivate others. Think about specific situations where you’ve coached someone to improve their performance or how you’ve handled challenges in a retail environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as exceeding income targets or dealing with customer complaints. Practise your responses to these scenarios, highlighting your problem-solving skills and ability to adapt in a busy retail setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Connect with the Community
Since building strong links with the local community is key for this role, think about ways you've engaged with customers or local organisations in the past. Be prepared to discuss how you would promote the shop and its initiatives within the community, showing your commitment to making a positive difference.