Individual Giving Assistant in Chesterfield

Overview

Join Our Team as an Individual Giving Assistant and help make every moment count. At Ashgate Hospice, every donation helps provide outstanding specialist palliative and end-of-life care for patients and families across North Derbyshire. As an Individual Giving Assistant, you’ll play an important part in making this possible.

Working within our ambitious and supportive Fundraising Team, you’ll help deliver a diverse range of fundraising activities, including In Memory Giving, Legacies, Regular Giving, Appeals, and the Ashgate Hospice Lottery. From thanking supporters for their generosity and processing donations to helping develop engaging fundraising campaigns and appeals, no two days are the same.

This is a fantastic opportunity for someone who enjoys building relationships, has excellent attention to detail, and is passionate about creating a great experience for supporters. You’ll work closely with donors, families, volunteers, and colleagues across the hospice, helping ensure every supporter feels valued and connected to the impact of their gift.

As an Individual Giving Assistant, you’ll help shape supporter journeys, contribute to fundraising campaigns, analyse performance, and support activities designed to attract, engage, and retain donors. Your work will directly contribute to raising the vital funds needed to support the care and services that Ashgate Hospice provides every day.

If you’re enthusiastic, organised, and want to be part of a team that makes a real difference in the local community, we’d love to hear from you.

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds.

Hours: Full-time

• 37.5 hours per week Monday – Friday, with the requirement for occasional evening and weekend work where time in lieu will be given.

As an Individual Giving Assistant, you’ll play a hands-on role in delivering fundraising activities that help ensure Ashgate Hospice can continue providing outstanding care to local patients and families. You’ll be part of a friendly and ambitious team, helping bring fundraising campaigns to life and creating meaningful experiences for our supporters.

In this varied and rewarding role, you will:

• Support the planning and delivery of fundraising campaigns, including our Spring and Winter Remembrance Appeals and Christmas Appeal, helping to inspire supporters to make a difference while working towards agreed income targets.
• Help deliver exceptional supporter care, ensuring that everyone who responds to our campaigns receives a warm, timely, and meaningful thank you, helping to build long-term relationships with the hospice.
• Support our In Memory and Legacy fundraising activities, working alongside the Senior Individual Giving and Legacy Officer and In Memory Fundraiser to thank and steward supporters who give through Tribute Funds, Tree of Life donations, and gifts in Wills.
• Contribute ideas to enhance the supporter journey, helping us continually improve how we communicate with donors and create engaging experiences that encourage ongoing support for Ashgate Hospice.
• Be a key point of contact for supporters, responding to enquiries by telephone, email, and face-to-face in our Fundraising Hubs, providing a friendly, professional, and compassionate experience at every interaction.

This role offers an excellent opportunity to develop skills in fundraising, marketing, customer service, relationship management, and campaign delivery while being part of a team whose work directly supports hospice care across North Derbyshire. Every conversation you have, every donation you process, and every supporter you thank will help make a difference to people facing some of the most challenging times of their lives.

For the full details, you can read the attached job description or contact the recruiting manager for an informal chat.

What you’ll bring

Here’s what we’re looking for:

We’re looking for someone who is enthusiastic, motivated, and excited by the opportunity to make a real difference in their local community. At Ashgate Hospice, every conversation, campaign, and donation helps provide vital care for patients and families, and we’re looking for someone who shares our passion for delivering exceptional supporter experiences.

You’ll be a great fit if you enjoy building relationships, have excellent attention to detail, and are confident communicating with a wide range of people. Whether you’re thanking a donor, helping a family set up an in-memory tribute, or working with colleagues across the hospice, you’ll be someone who brings warmth, professionalism, and a positive attitude to everything you do.

We’d love to hear from candidates with experience in fundraising, supporter engagement, customer service, administration, or a similar people-focused environment. Strong IT skills and confidence using databases or CRM systems will help you succeed, alongside a willingness to learn and develop new skills within a busy fundraising team.

Most importantly, you’ll be someone who embodies Ashgate Hospice’s values—compassionate, respectful, inclusive, open, and collaborative. You’ll take pride in delivering high-quality work, be trusted to handle sensitive information with integrity, and be committed to helping us provide the very best experience for our supporters.

This is a fantastic opportunity for someone who wants to grow their career within the charity sector, gain experience across a wide range of fundraising activities, and be part of a friendly team whose work has a direct impact on the lives of people across North Derbyshire. A flexible approach is important, as there will be opportunities to support events and activities across the region, meet supporters, and experience first-hand the incredible community that makes Ashgate Hospice possible.

About Ashgate

Ashgate Hospice, based in North Derbyshire, offers free palliative and end-of-life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end-of-life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive – and our team seems to agree! In fact, 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way.

Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests.
• Access to a range of discounts, with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact Paul Hawkins at 01246 567250 or email. You can arrange to visit the hospice to see what it would be like to work with us.

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Proposed interview date: 4th of August 2026.

Accessibility and inclusion information is provided to help candidates participate fully in the recruitment process. We welcome requests for reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health conditions. All shortlisted candidates will receive interview questions in advance to support preparation. We guarantee an interview to disabled candidates who meet the essential criteria. We are committed to ensuring our recruitment process is inclusive, fair, and accessible.

All applicants must have the legal right to work in the UK at the time of application and throughout their employment. Ashgate Hospice does not sponsor visas for roles. If you have any questions about adjustments or the recruitment process, please contact our People Services team at the number provided.