Clinical Governance & Patient Safety Facilitator in Chesterfield

About the role

Join our friendly and forward‑thinking Quality Team at Ashgate Hospice as a Clinical Governance & Patient Safety Facilitator. In this varied and rewarding role you will work closely with the Head of Clinical Governance & Patient Safety to coordinate key governance processes across the Hospice, including incident management, clinical risk, medicines safety, clinical audit, quality improvement and patient experience activities. You will help maintain high standards, meet regulatory requirements and continuously improve the care we provide.

What you’ll be doing:

• Supporting patient safety and governance – coordinating incident management processes, investigations, risk management, medicines governance, CAS alerts and coronial cases.
• Driving clinical effectiveness and quality improvement – supporting clinical audits, benchmarking against national standards and ensuring policies and documentation reflect best practice.
• Monitoring improvement actions – tracking actions arising from incidents, audits, complaints and reviews to ensure improvements are implemented and sustained.
• Supporting patient experience – working with colleagues to monitor feedback, complaints and improvement plans.
• Promoting learning and development – sharing lessons learned, contributing to training and supporting a positive culture of openness, learning and continuous improvement.
• Supporting governance and compliance – contributing to governance meetings, organisational reporting and CQC readiness activities.
• Providing leadership support – deputising for the Head of Clinical Governance & Patient Safety when required.

What you’ll bring:

• You are a registered healthcare professional with experience in governance, patient safety, quality improvement or clinical audit activities, and a passion for improving services and patient outcomes.
• Professional registration with an appropriate healthcare regulatory body (NMC, HCPC, GMC or GPhC) and relevant post‑registration experience.
• Working knowledge of incident investigation processes, including PSIRF principles and a systems‑based approach.
• Understanding of human factors and patient safety, with the ability to apply this in practice.
• Good knowledge of clinical governance, risk management and regulatory standards (e.g. CQC).
• Experience supporting teams to improve patient safety and quality of care.
• A commitment to just culture principles, encouraging openness, reflection and learning.
• Strong organisational, communication and analytical skills, with the ability to manage a varied workload and competing priorities.
• Ability to work independently while contributing effectively within a multidisciplinary team.

It would be great if you also have:

• Experience within hospice, community, NHS or voluntary healthcare services.
• Experience facilitating training, education or learning events.
• Knowledge of quality improvement methodologies and clinical audit processes.
• Experience of service improvement, change management or research activities.
• Experience supporting people with palliative, complex or life‑limiting conditions.

Benefits of joining us:

• Generous holiday entitlement, with the option to buy and sell leave.
• Flexible working options, including job‑sharing where possible.
• Pension scheme with up to 7% employer contribution.
• A Health Cash Plan, helping cover costs such as dental care, physiotherapy and eye tests.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A free confidential Employee Assistance Programme, available 24/7.
• Cycle to Work scheme and Tech Benefit scheme to help spread the cost of your next purchase.
• Commitment to training, development and career progression.
• Free, on‑site parking.
• Discounted, on‑site café at our Old Brampton site, for all staff.
• A wide range of wellbeing initiatives, support and time out to practice self‑care.