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For Companies At a Glance
- Tasks: Lead the Helpdesk team, troubleshoot IT issues, and enhance user support.
- Company: Join Ashfords LLP, a forward-thinking firm with a strong team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in IT support while developing your leadership skills.
- Qualifications: Strong customer service skills and experience in team management required.
- Other info: Be part of a diverse workplace committed to community involvement and employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Helpdesk Supervisor role at Ashfords LLP.
3 weeks ago Be among the first 25 applicants.
What you’ll do
We’re looking for an IT Helpdesk Supervisor to join our Exeter office on a full time and fixed term basis for a minimum of 6 months. You will be responsible for managing the Helpdesk support channels to troubleshoot issues, assist with onboarding and offboarding user accounts, and help maintain smooth IT operations. Collaborating with the IT team, you’ll also contribute to process improvements and enable colleagues to do their best work by delivering high-quality support through the IT Helpdesk.
Department
IT
Contract Type
Full Time / FTC
Location
Exeter
What you’ll do
We’re looking for an IT Helpdesk Supervisor to join our Exeter office on a full time and fixed term basis for a minimum of 6 months. You will be responsible for managing the Helpdesk support channels to troubleshoot issues, assist with onboarding and offboarding user accounts, and help maintain smooth IT operations. Collaborating with the IT team, you’ll also contribute to process improvements and enable colleagues to do their best work and delivering high-quality support through the IT Helpdesk.
Who You Are
- Strong customer service skills, with the ability to communicate clearly and professionally.
- Experience in coaching, motivating and developing a small team.
- Excellent interpersonal skills and a positive, can-do attitude.
- Manage IT escalations internally and with our external software vendors.
- IT hardware/software proficiency.
- A proactive, well-organized approach with the ability to work independently and in a team.
This role sits within a team supporting a shift pattern ranging from 8 AM to 6 PM, ensuring full coverage for the firm, so flexibility and working as a team is key. If you’re passionate about IT and providing exceptional customer support, we’d love to hear from you!
Your Career. Our Commitment.
At Ashfords, we believe in more than just doing great work – we believe in building a great place to work. When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work – they guide our decisions, influence our culture, and drive the way we support our people, clients and communities. With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career.
Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way. Our goal? To help you realise your full potential as part of a forward-thinking team.
Our offer
We know that our people are at the heart of everything we do and that’s why we’re committed to supporting your wellbeing, growth and work-life balance. Beyond our benefits package, you’ll be encouraged to get involved in our Responsible Business programme, where you’ll support initiatives such as charity fundraising, environmental causes and our employee-led diversity and inclusion groups. You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.
What’s next?
Our recruitment process typically involves two stages, designed to explore your skills and experience and to give you insight into what it’s like to work at Ashfords. Our dedicated Talent Attraction team will support you every step of the way. We welcome applications from individuals of all backgrounds and offer ongoing training and development opportunities to help you reach your potential.
At Ashfords, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed. If you require any reasonable adjustments during the recruitment process or would like to discuss anything regarding your application, please contact us. For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant. Or apply now, and we will be in touch with you as soon as possible.
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Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT System Training and Support
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Helpdesk Supervisor employer: Ashfords LLP
Contact Detail:
Ashfords LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for a Helpdesk Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing helpdesk operations and improving processes. This will set you apart from other candidates and demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Ashfords and being part of our amazing team.
We think you need these skills to ace Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Supervisor role. Highlight your customer service skills and any experience you have in managing a team, as these are key for us at Ashfords.
Showcase Your IT Skills: Don’t forget to mention your proficiency with IT hardware and software. We want to see how you can contribute to maintaining smooth IT operations, so be specific about your technical expertise.
Emphasise Teamwork: Since this role involves collaborating with the IT team, share examples of how you've worked effectively in a team before. We value a positive, can-do attitude, so let that shine through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Ashfords LLP
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around helpdesk operations and troubleshooting. Familiarise yourself with common issues and solutions, as well as the software and hardware you'll be working with. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your People Skills
As a Helpdesk Supervisor, strong customer service skills are a must. Prepare examples of how you've effectively communicated with users or resolved conflicts in the past. Highlight your ability to coach and motivate a team, as this is key for the role.
✨Emphasise Teamwork
Since collaboration is crucial in this position, think of instances where you've worked successfully within a team. Be ready to discuss how you can contribute to a positive team environment and support your colleagues in delivering high-quality IT support.
✨Align with Their Values
Research Ashfords' core values: Be Open, Think Team, Make a Difference, and Always Grow. Prepare to discuss how your personal values align with theirs and how you can contribute to their culture. This shows that you're not just looking for a job, but a place where you can grow and make an impact.
