Business Support Assistant

We are seeking a Business Support Assistant to act as the first line of support for Facilities in our Bristol office, working in our Facilities Team. The role will involve providing an efficient and effective administrative and reception service, including answering switchboard calls, while delivering excellent client service and presenting a professional image of the Firm at all times.

You will play a key role in building rapport and establishing strong working relationships with both clients and colleagues, often acting as the first point of contact for visitors. You will provide comprehensive facilities support, including the day-to-day management and upkeep of meeting rooms and the communal spaces, ensuring they are consistently tidy and well-stocked, and organising refreshments and catering as required.

You will be responsible for coordinating with the IT Department and act as a first point of contact for basic IT queries within the office. The role encompasses managing incoming and outgoing post, supporting general office maintenance, and assisting with the resolution of facilities issues by liaising with internal teams and external contractors. In addition, you will provide administrative support across the office, including printing, scanning, document formatting, file management, typing dictations and booking travel where necessary.

Who you are

You will be an excellent communicator and have strong interpersonal skills, with the ability to build rapport quickly with colleagues, clients, and external contacts. Comfortable acting as the face of the firm’s front of house, you will communicate in a clear, friendly, and approachable manner, and confidently liaise with teams across the business. As an individual, you will be self-motivated and adaptable, able to work independently as well as collaboratively within a team. You will demonstrate flexibility, responsiveness, and a positive, co-operative approach.

You will handle information with discretion and confidentiality, understanding the wider objectives of the firm, and wanting to take initiative to continually develop your knowledge, including gaining a strong understanding of the firm’s services to assist with enquiries where appropriate. You will have strong administrative and organisational skills, including excellent IT capability and the ability to use systems effectively. With the ability to prioritise workloads, manage your time efficiently, and deliver accurate, high-quality work to deadlines, while remaining proactive to the needs of both clients and the business.

At Ashfords, we believe in more than just doing great work - we believe in building a great place to work. When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities.

With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career. Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way. Our goal? To help you realise your full potential as part of a forward-thinking team.

Our offer

We know that our people are at the heart of everything we do – and that’s why we’re committed to supporting your wellbeing, growth and work-life balance. Beyond our benefits package, you’ll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you’ll support initiatives such as charity fundraising, environmental causes and our employee led diversity and inclusion groups.

You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.

What’s next?

Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it’s like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way.

We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds. To support your growth, we offer ongoing training and development opportunities to help you reach your full potential – so even if you don’t feel you match all the requirements of the job role, we’d still love to hear from you.

At Ashfords, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed. If you require any reasonable adjustments during the recruitment process or would like to discuss anything regarding your application, please contact us at talentattraction@ashfords.co.uk.