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- Tasks: Join our team as a Clinical Office Administrator, managing patient appointments and providing top-notch customer service.
- Company: Be part of Ashford & St. Peter's Hospitals NHS Foundation Trust, serving over 410,000 people in Surrey.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic and rewarding setting.
- Qualifications: No prior experience needed; just bring your passion for patient care and a willingness to learn.
- Other info: This is a permanent position with a 37.5-hour work week; apply early as adverts may close soon.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
We are excited to be in a position to offer a permanent Band 3 post for a Clinical Office Administrator to join our Outpatient Team within the iMSK; in Orthopaedics. The post will be 37.5 hours a week.
The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided.
Please note previous applicants need not re-apply.
Main duties of the job
- Liaise with patients to book, cancel and reschedule appointments taking into consideration of 18-week targets. Will need to demonstrate excellent customer service skills, using an understanding and reassuring manner when dealing with patients and their relatives.
- As part of a team, provide admin cover from Monday to Friday each week within the specialty.
- General office duties including post, filing, photocopying, scanning & answering the phones.
- Advising patients on outpatient waiting times.
- To be responsible for chasing GPs on patients missing referrals.
- To open post and e-mails and record all referrals onto the Patient Administration System, ensuring data accuracy with patient details, GP details and referral dates and highlighting any referrals which require urgent attention and investigating any discrepancies.
- To aid in the preparation of patient records for all teams\’ specialities and adding to Evolve.
- To despatch necessary paperwork informing patients that their referral has been received.
- To access Cerner and identify new appointments for patients and book suitable appointments within the government target wait times and to the consultant\’s clinical request then despatch the necessary paperwork associated with that appointment.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter\’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious – why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
You will be the point of contact for booking ERS referrals, taking a large volume of telephone calls, some of which can be very demanding. Able to stay calm under extreme pressure. Work in a large team with many personalities. We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a Team Player with the ability to juggle many requests at any one time.
Job description
Job responsibilities
You will be the point of contact for booking ERS referrals, taking a large volume of telephone calls, some of which can be very demanding. Able to stay calm under extreme pressure. Work in a large team with many personalities. We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a Team Player with the ability to juggle many requests at any one time.
Person Specification
Essential
Essential
- oAlways puts patients first oCustomer service focus oWilling and able to take personal responsibility oDemonstrates passion for excellence oSeeks out and takes opportunities for improving the service offered oTakes pride in their work and their team oFlexible in their attitudes and behaviours to support team working and delivery of objectives oRespects, values and cares for others oSupports learning and development of self and others oSupports and promotes equality and diversity
Desirable
- oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles- be able to understand an individual\’s communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service oProven organisational skills oFast, accurate copy typing oAble to compose letters on own initiative or with minimal instruction oAble to prioritise work and work to deadlines oAble to use initiative and judgement in dealing properly with day to day issues and queries. oConfident in use of computer package such as Excel oAbility to learn new computer systems oGood written and verbal communication skills oAble to deal sensitively and tactfully with all contacts and maintain confidentiality.
Desirable
Essential
- NHS experience NHS systems and procedures Knowledge and experience Cerner
Desirable
- oBooking appointments on PAS or Patient Centre system oExperience of working in a front line position with the general public
Person Specification
Essential
Essential
- oAlways puts patients first oCustomer service focus oWilling and able to take personal responsibility oDemonstrates passion for excellence oSeeks out and takes opportunities for improving the service offered oTakes pride in their work and their team oFlexible in their attitudes and behaviours to support team working and delivery of objectives oRespects, values and cares for others oSupports learning and development of self and others oSupports and promotes equality and diversity
Desirable
- oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles- be able to understand an individual\’s communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service oProven organisational skills oFast, accurate copy typing oAble to compose letters on own initiative or with minimal instruction oAble to prioritise work and work to deadlines oAble to use initiative and judgement in dealing properly with day to day issues and queries. oConfident in use of computer package such as Excel oAbility to learn new computer systems oGood written and verbal communication skills oAble to deal sensitively and tactfully with all contacts and maintain confidentiality.
Desirable
Essential
- NHS experience NHS systems and procedures Knowledge and experience Cerner
Desirable
- oBooking appointments on PAS or Patient Centre system oExperience of working in a front line position with the general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter\’s Hospitals NHS Foundation Trust
Address
St Peter\’s Hospital
Guildford Road
Chertsey
KT16 0PZ
Employer\’s website #J-18808-Ljbffr
Clinical Office Administrator, Trauma and Orthopaedics employer: Ashford & St. Peter's Hospitals NHS Foundation Trust
Contact Detail:
Ashford & St. Peter's Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Office Administrator, Trauma and Orthopaedics
✨Tip Number 1
Familiarise yourself with the 18-week patient pathway, as understanding this process will show your commitment to efficient patient care. Research how it impacts appointment scheduling and patient management in trauma and orthopaedics.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Practice scenarios where you might need to reassure patients or handle demanding calls, as this is crucial for the role.
✨Tip Number 3
Get comfortable with using various healthcare systems like Cerner and CRIS. Even if you haven't used them before, showing a willingness to learn and adapt quickly can set you apart from other candidates.
✨Tip Number 4
Highlight your ability to work as part of a team and independently. Think of examples from your past experiences where you successfully balanced teamwork with individual responsibilities, as this is key for the busy environment you'll be joining.
We think you need these skills to ace Clinical Office Administrator, Trauma and Orthopaedics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Clinical Office Administrator. Emphasise your customer service skills, ability to work under pressure, and any experience with healthcare systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to delivering high-quality service. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and teamwork.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to handle multiple tasks, and proficiency in using computer systems. If you have experience with Cerner or similar systems, be sure to mention it.
Show Enthusiasm for the Role: Express your excitement about the opportunity to join Ashford & St. Peter's Hospitals NHS Foundation Trust. Discuss how you align with their vision of providing excellent healthcare and your eagerness to contribute to their team.
How to prepare for a job interview at Ashford & St. Peter's Hospitals NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Clinical Office Administrator, you'll be the first point of contact for patients. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled demanding situations with patience and professionalism.
✨Demonstrate Teamwork and Initiative
This role requires you to work effectively within a team while also being able to take initiative. Be prepared to discuss instances where you've successfully collaborated with others and how you've taken charge in busy situations to ensure tasks were completed efficiently.
✨Familiarise Yourself with Relevant Systems
While training will be provided, having a basic understanding of systems like Cerner, Luna, and CRIS can set you apart. Do some research on these systems and be ready to discuss any relevant experience you have with similar software.
✨Understand the 18-Week Patient Pathway
Knowledge of the 18-week patient pathway is beneficial for this role. Take some time to learn about it before your interview, as it shows your commitment to understanding the healthcare system and your readiness to contribute to patient care.
