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- Tasks: Join our team as a Clinical Office Administrator, supporting patients and families in a fast-paced environment.
- Company: Be part of Ashford & St. Peter's Hospitals NHS Foundation Trust, serving over 410,000 people.
- Benefits: Enjoy NHS perks like excellent pension schemes, on-site nurseries, and career development support.
- Why this job: Make a real impact in paediatric care while working in a friendly, patient-focused team.
- Qualifications: NVQ Level 3 in Business Administration or equivalent, plus IT skills required.
- Other info: Flexible shifts available; apply early as positions may close quickly!
The predicted salary is between 30000 - 42000 £ per year.
Job summary
An exciting opportunity has arisen at St Peter\’s Hospital within our Paediatric Emergency Department for a clinical office administrator to join our team. We care for children and Young People aged from 0- 18 years attending with a variety of medical, surgical and Mental Health conditions within a patient focused, friendly environment.
We are looking for candidates who are able to work in a fast paced, patient facing environment. You will be supported by the registered nurses, HCSW staff, Unit manager and Matron within the department to assist in the communication and coordination of patients and their families/carers during their time in the department.
We would welcome suitable candidates for this new and exciting role. The post involves providing a service 365 days a year and will during the times of peak activity in the department.
Main duties of the job
The Post holder will
Come into direct contact with patients, carers, relatives and healthcare professionals
Undertake reception duties along with clerical and administrative
support to the department
Work within the PED to monitor patient activity and assist in the timely recording of patient progression
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter\’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Reception and administration Duties:
- To act as a first point of contact to all patients, relatives and for healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm and sympathetic manner so they feel welcome and that they are given information they require.
To deal appropriately, calmly and courteously with telephone enquiries from patients, relatives, GPs and any other health care professionals.
To ensure that any patient or relative complaints received are dealt with professionally and passed to the appropriate senior person on duty.
To ensure that nursing and medical staff are alerted to any patient infection risks.
To assist in the tracking of patients as requested to ensure waiting time targets are not breached.
Exercise independent judgment and initiative when problems arise taking the necessary action to resolve the problems or referring to the appropriate person. E.g. manage violent and aggressive behaviours from patients or relatives by implementing training skills acquired on conflict resolution training.
Be responsible for making outpatient appointments and assisting in the completion of safeguarding referral forms
To work flexibly and as part of a team, covering colleagues for annual leave and sickness as required.
Assist in training new and temporary staff, providing support and advice where appropriate, including assisting new clinicians with the use of IT equipment.
Provide administrative support for the clinical staff
Work in partnership with all colleagues to help support patient flow and track stages of thepatients journey in accordance with appropriate standards.
To advise patients of waiting times in the department and update patients and carers as required
To maintain a thorough understanding of National Access Targets and Care Quality Indicators and the importance that they have in maintaining patient safety, understanding when and how to escalate concerns appropriately and timely.
To handle extremely emotive, challenging and sometimes unpredictable situations, using influential negotiating and motivational skills to achieve desired outcomes
General responsibilities:
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Have the ability to cope with frequent interruptions during the working day.
This post holder will be based at St Peters, but the work may involve working across both sites if required.
This job description is a guide for activity and is subject to amendment.
To work as part of the team to ensure that patients receive an effective and friendly service.
To liaise with other professional staff outside the Emergency Department and Trust.
To work closely with the Teams Manager/Matron/Senior Nurse assisting in any other duties that ensures the smooth operational running of the service.
To be aware and comply with the hospital policies and procedures of the Trust.
Job description
Job responsibilities
Reception and administration Duties:
- To act as a first point of contact to all patients, relatives and for healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm and sympathetic manner so they feel welcome and that they are given information they require.
To deal appropriately, calmly and courteously with telephone enquiries from patients, relatives, GPs and any other health care professionals.
To ensure that any patient or relative complaints received are dealt with professionally and passed to the appropriate senior person on duty.
To ensure that nursing and medical staff are alerted to any patient infection risks.
To assist in the tracking of patients as requested to ensure waiting time targets are not breached.
Exercise independent judgment and initiative when problems arise taking the necessary action to resolve the problems or referring to the appropriate person. E.g. manage violent and aggressive behaviours from patients or relatives by implementing training skills acquired on conflict resolution training.
Be responsible for making outpatient appointments and assisting in the completion of safeguarding referral forms
To work flexibly and as part of a team, covering colleagues for annual leave and sickness as required.
Assist in training new and temporary staff, providing support and advice where appropriate, including assisting new clinicians with the use of IT equipment.
Provide administrative support for the clinical staff
Work in partnership with all colleagues to help support patient flow and track stages of thepatients journey in accordance with appropriate standards.
To advise patients of waiting times in the department and update patients and carers as required
To maintain a thorough understanding of National Access Targets and Care Quality Indicators and the importance that they have in maintaining patient safety, understanding when and how to escalate concerns appropriately and timely.
To handle extremely emotive, challenging and sometimes unpredictable situations, using influential negotiating and motivational skills to achieve desired outcomes
General responsibilities:
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Have the ability to cope with frequent interruptions during the working day.
This post holder will be based at St Peters, but the work may involve working across both sites if required.
This job description is a guide for activity and is subject to amendment.
To work as part of the team to ensure that patients receive an effective and friendly service.
To liaise with other professional staff outside the Emergency Department and Trust.
To work closely with the Teams Manager/Matron/Senior Nurse assisting in any other duties that ensures the smooth operational running of the service.
To be aware and comply with the hospital policies and procedures of the Trust.
Person Specification
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Able to provide a customer focussed service
- Be able to organise and prioritise of workload
Desirable
- oExperience of managing complex situations in a busy and fast-paced environment
Attitude, Behaviour and Values
Essential
- Always puts patients first
- Demonstrates passion for excellence
- Takes pride in their work and their team
- Willing and able to take personal responsibility
Experience
Essential
- Experience in an acute hospital environment.
- Previous experience of administrative work in a Customer Care environment.
Desirable
- Experience in an Emergency Department setting
- Surrey Safe Care IT system
Qualifications
Essential
- oNVQ L3 or Business Administration or able to demonstrate equivalent.
- oIT skills/keyboard skills – use of Microsoft Word, Excel, EPR systems, Trustnet
Desirable
- ECDL/BCDL
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
- Familiar with Microsoft Office
- Experience of Data collection or willingness to learn
Other requirements
Essential
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Person Specification
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Able to provide a customer focussed service
- Be able to organise and prioritise of workload
Desirable
- oExperience of managing complex situations in a busy and fast-paced environment
Attitude, Behaviour and Values
Essential
- Always puts patients first
- Demonstrates passion for excellence
- Takes pride in their work and their team
- Willing and able to take personal responsibility
Experience
Essential
- Experience in an acute hospital environment.
- Previous experience of administrative work in a Customer Care environment.
Desirable
- Experience in an Emergency Department setting
- Surrey Safe Care IT system
Qualifications
Essential
- oNVQ L3 or Business Administration or able to demonstrate equivalent.
- oIT skills/keyboard skills – use of Microsoft Word, Excel, EPR systems, Trustnet
Desirable
- ECDL/BCDL
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
- Familiar with Microsoft Office
- Experience of Data collection or willingness to learn
Other requirements
Essential
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter\’s Hospitals NHS Foundation Trust
Address
St Peter\’s Hospital
Guildford Road
Chertsey
KT16 0PZ
Employer\’s website #J-18808-Ljbffr
Clinical Office Administrator, A&E Paediatrics employer: Ashford & St. Peter's Hospitals NHS Foundation Trust
Contact Detail:
Ashford & St. Peter's Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Office Administrator, A&E Paediatrics
✨Tip Number 1
Familiarise yourself with the specific duties of a Clinical Office Administrator in an A&E Paediatrics setting. Understanding the unique challenges and responsibilities, such as managing patient flow and handling sensitive situations, will help you demonstrate your suitability during interviews.
✨Tip Number 2
Network with current or former employees of St Peter's Hospital or similar NHS settings. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight any relevant experience in fast-paced environments, especially in healthcare or customer service. Be prepared to share specific examples of how you've successfully managed complex situations or provided excellent patient care.
✨Tip Number 4
Demonstrate your understanding of the NHS values and the importance of patient care. Being able to articulate how you align with these values will show your commitment to the role and the organisation.
We think you need these skills to ace Clinical Office Administrator, A&E Paediatrics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in healthcare settings. Emphasise skills like communication, organisation, and customer service, which are crucial for the Clinical Office Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for working with children and young people, and how your previous experiences have prepared you for the fast-paced environment of the Paediatric Emergency Department.
Showcase Relevant Skills: In your application, clearly demonstrate your ability to handle complex situations and manage multiple tasks. Provide examples of how you've successfully dealt with challenging scenarios in previous roles, especially in a healthcare context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Clinical Office Administrator.
How to prepare for a job interview at Ashford & St. Peter's Hospitals NHS Foundation Trust
✨Show Your People Skills
As a Clinical Office Administrator, you'll be the first point of contact for patients and their families. Make sure to highlight your communication skills and ability to handle sensitive situations with empathy during the interview.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities to manage a fast-paced environment. Be prepared to discuss specific examples of how you've successfully prioritised tasks and managed workloads in previous roles.
✨Familiarise Yourself with NHS Values
Understanding the NHS Constitution and the values of Ashford & St. Peter's Hospitals is crucial. Research these values and be ready to explain how your personal values align with them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as managing complaints or dealing with difficult patients. Think of examples from your past experiences where you successfully navigated similar scenarios.
