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- Tasks: Join our team as a Ward Clerk, providing essential admin support in a friendly environment.
- Company: Be part of Ashford & St. Peter's Hospital Trust, serving over 410,000 people in Surrey.
- Benefits: Enjoy NHS discounts, training opportunities, and access to on-site wellbeing and childcare facilities.
- Why this job: Make a difference by welcoming families and supporting healthcare professionals in a dynamic setting.
- Qualifications: GCSE level or equivalent with excellent IT and communication skills required.
- Other info: Apply soon; positions may close early!
The predicted salary is between 24873 - 24873 £ per year.
Contract Type: 0Salary: £24873 – £24873Partner Org: Ashford & St. Peter's Hospital Foundation Trust
Ward Clerk – Oak Ward
Our Paediatric Day Unit currently has a vacancy for a full time, permanent Ward Clerk, to join our team to provide key admin support.
The successful applicant will undertake administrative/secretarial and reception duties under the supervision and management of the Ward manager. We are looking for an enthusiastic, motivated and flexible person to work with our friendly team.
The role will require you to undertake a number of activities including filing medical notes for coding, supporting the discharge process, arranging referrals, and helping to provide first line telephone and face-to-face contact to members of the public, staff and sometime patients.
You will have excellent interpersonal and organisational skills, and manage and prioritise your own workload and project a professional image.
The successful candidate will be required to work to a high standard and will be able to maintain both electronic/computerised records in accordance with the Trust standards. Applicants should have some previous experience of carrying out general administrative procedures in an office environment. IT experience is essential.
In return we offer opportunities for training and development, access to the NHS Pension Scheme, work perks, NHS discounts,, and access to on-site wellbeing and childcare facilities (nursery).
Main duties of the job
The post holder will
- Be friendly and approachable as quite often you will be the first welcoming face on the unit greeting the children and their families/carers onto the ward.
- To undertake reception duties along with clerical and administrative support to the ward/department
- The post holder will come into direct contact with patients, carers, relatives and healthcare professionals
- Timely and accurate communication to facilitate effective team functioning
- The post holder is responsible for booking follow up appointments
- To remain up to date with changing practices and when possible to make use of all training and development opportunities
- To maintain appearance and behaviour in keeping with a member of the clinical team and co-operate with and gain an understanding of the professional role of others
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious – why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Administrative and Clerical
- To support the ward manager and team to access Cerner and identify and book appropriate follow up appointments as requested by medical and nursing staff
- To telephone patients informing them of the specifics relating to their day of surgery or appointment time and any other relevant information pertinent to their day of surgery or appointment.
- To book patients as ward attenders or day cases on Cerner.
- To admit patients onto Cerner and print relevant identification bands upon their attendance to Oak Ward.
- Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival
- Answer the telephone and co-ordinate messages, initiating action accordingly.
- Understand the need for strict confidentiality especially when dealing with sensitive information
- To undertake a full range of reception duties for the ward/department
- To order stationary and other office supplies including patient information leaflets and monitor usage
- To prepare patients records and x-rays for the ward/department
- To liaise with GP’s, medical staff, other wards/departments, physiotherapists and colleagues as required
- To open post for the ward/department
- To undertake photocopying and other general clerical duties as required for the ward/department
- To prioritise own workload, and work without supervision
- Participate in audits and surveys
- Assist in training others on the use of Cerner/Oracle
Other Responsibilities
- To attend ward/department staff meetings and other meetings as appropriate
- To attend mandatory training as required
- To participate in the ward/departments appraisal process as an appraisee
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person specificationEssentialEssential criteria
- GCSE level or equivalent
- Excellent IT skills
Desirable criteria
- Previous administrative or clerical experience
- Knowledge regarding Cerner
EssentialEssential criteria
- Excellent Communication Skills
Desirable criteria
- Evidence of Excellent verbal and written Communication skills
Ward Clerk, Oak Ward - Chertsey employer: Ashford & St. Peter's Hospital Foundation Trust
Contact Detail:
Ashford & St. Peter's Hospital Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk, Oak Ward - Chertsey
✨Tip Number 1
Familiarize yourself with the Cerner system, as it's essential for the role. If you have access to online tutorials or training resources, take advantage of them to boost your confidence and knowledge.
✨Tip Number 2
Highlight your interpersonal skills during any interactions. Since you'll be the first point of contact for families and patients, showcasing your friendly and approachable demeanor can set you apart.
✨Tip Number 3
Demonstrate your ability to manage and prioritize tasks effectively. Think of examples from your past experiences where you successfully handled multiple responsibilities at once.
✨Tip Number 4
Stay updated on the latest practices in healthcare administration. Showing that you're proactive about learning and adapting can impress the hiring team and align with their vision for continuous professional development.
We think you need these skills to ace Ward Clerk, Oak Ward - Chertsey
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant administrative and clerical experience. Emphasize your IT skills and any previous experience with systems like Cerner, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the NHS. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as managing workloads and providing excellent communication.
Highlight Interpersonal Skills: Since the role involves direct contact with patients and families, emphasize your interpersonal skills. Provide examples of how you've successfully communicated with diverse groups in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Ward Clerk position.
How to prepare for a job interview at Ashford & St. Peter's Hospital Foundation Trust
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the team. The hiring managers are looking for someone who is motivated and excited about joining their friendly team.
✨Highlight Your IT Skills
Since IT experience is essential for this position, be prepared to discuss your proficiency with relevant software, especially Cerner. Share specific examples of how you've used technology in previous roles.
✨Demonstrate Your Communication Skills
As a Ward Clerk, you'll need excellent communication skills. Be ready to provide examples of how you've effectively communicated with patients, families, and healthcare professionals in past experiences.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as managing multiple tasks or dealing with sensitive information. Think of examples from your past work that showcase your organizational skills and professionalism.
