Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face and voice for patients at our GP surgeries.
- Company: Join a proactive and supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; previous medical receptionist experience preferred.
- Other info: Work across multiple locations with a dynamic and caring team.
The predicted salary is between 24000 - 36000 £ per year.
The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Working Pattern: Monday 08:00 to 18:30, Tuesday 08:00 to 18:30, Wednesday 10:00 to 18:30
Main duties of the job
- Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Pulling/filing notes and updating as necessary.
- Fax and photocopy as requested.
- Reception
- Receiving patients, consulting with members of the practice team.
- Be able to cover all reception positions as necessary.
- Appointments
- Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate.
- Deal with visits/requests.
- Deal with patients/others over the telephone and face to face.
- Computer
- Registrations of temporary/INT patients, computer data entry and medical records.
- Process patients' changes of address, computer data and medical records (have knowledge of practice area).
- Telephone
- Have working knowledge of telephone system during and after hours.
- Cover for telephonist when necessary.
- Other Tasks
- Ensure building security; have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers.
- Maintain a caring environment through the support of colleagues.
Other Responsibilities
- Health and Safety
- To comply with the Health and Safety at Work etc. Act 1974.
- To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
- Equality and Diversity
- To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
- Risk Management and Clinical Governance
- To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
- Confidentiality
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment.
- Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
- Communication
- The post holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people's needs for alternative methods of communication and respond accordingly.
- Safeguarding
- Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individual's practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm.
- For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute gross misconduct.
- General
- To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
- To work across the various AMP sites as required.
- In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries.
- This could incorporate different opening hours and weekend working which may affect when you are required to work.
- The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
Our Practice Vision: We will deliver a high quality standard of patient care. Creating healthy working relationships to support achieving this goal. We will follow a structured business model to ensure we operate in a financially sustainable way.
Person Specification
- Qualifications: GCSE grade A to C in English and Maths.
- Experience: Experience of working as a Medical Receptionist.
- Knowledge: Experience of Emis Web, Experience of using Docman system, Experience of using Klinik.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Care Navigator employer: Ashford Medical Partnership
Contact Detail:
Ashford Medical Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Navigator
✨Tip Number 1
Get to know the practice! Research Singleton Health Centre and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their friendly, proactive environment.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Medical Receptionist. This will help you feel more confident when answering questions about handling patient queries or managing appointments.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've successfully managed patient interactions or administrative tasks in the past. This will demonstrate your ability to project a positive image and assist the practice team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Medical Receptionist/Care Navigator
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a Medical Receptionist/Care Navigator does. Familiarise yourself with the key duties and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Be Personable: Since you'll be the first point of contact for patients, it's crucial to convey a friendly and approachable tone in your application. Use language that reflects your ability to communicate effectively and warmly, just like you would with patients.
Highlight Relevant Experience: If you've worked as a Medical Receptionist before or have experience in a similar role, make sure to showcase that! Mention specific tasks you've handled, like managing appointments or dealing with patient queries, to demonstrate your suitability for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Ashford Medical Partnership
✨Know Your Stuff
Make sure you have a solid understanding of the practice procedures and protocols. Brush up on your knowledge of EMIS Web and Docman systems, as well as any other relevant software. This will show that you're prepared and ready to hit the ground running.
✨Practice Your People Skills
As a Medical Receptionist/Care Navigator, you'll be the first point of contact for patients. Practise your communication skills, both in person and over the phone. Role-play with a friend or family member to get comfortable handling various patient scenarios and queries.
✨Show Your Flexibility
The job requires flexibility in working hours and locations. Be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you've successfully managed changes in your work environment.
✨Project Positivity
A friendly and positive attitude is key in this role. During the interview, make sure to smile and maintain an upbeat tone. Share examples of how you've created a welcoming atmosphere for patients or colleagues in past roles to demonstrate your ability to project a positive image.
