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- Tasks: Be the friendly face of our GP surgeries, helping patients access the care they need.
- Company: Join a proactive and supportive healthcare team dedicated to high-quality patient care.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: GCSEs in English and Maths; experience as a Medical Receptionist preferred.
- Other info: Work across multiple locations with a dynamic and caring team.
The predicted salary is between 24000 - 36000 £ per year.
The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Working Pattern: Monday 08:00 to 18:30, Tuesday 08:00 to 18:30, Wednesday 10:00 to 18:30
Main duties of the job
- Administration: To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Pulling/filing notes and updating as necessary. Fax and photocopy as requested.
- Reception: Receiving patients, consulting with members of the practice team. Be able to cover all reception positions as necessary.
- Appointments: Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate. Deal with visits/requests. Deal with patients/others over the telephone and face to face.
- Computer: Registrations of temporary/INT patients, computer data entry and medical records. Process patients' changes of address, computer data and medical records (have knowledge of practice area).
- Telephone: Have working knowledge of telephone system during and after hours. Cover for telephonist when necessary.
- Other Tasks: Ensure building security, have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers. Maintain a caring environment through the support of colleagues.
Other Responsibilities
- Health and Safety: To comply with the Health and Safety at Work etc. Act 1974. To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
- Equality and Diversity: To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
- Risk Management and Clinical Governance: To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
- Confidentiality: To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018.
- Communication: The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers.
- Safeguarding: Ashford Medical Partnership has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individual's practice or behaviour.
- General: To undertake any other duties commensurate with the role, within the bounds of his/her own competence. To work across the various AMP sites as required.
Person Specification
- Qualifications: GCSE grade A to C in English and Maths.
- Experience: Experience of working as a Medical Receptionist.
- Knowledge: Experience of Emis Web, Docman system, and Klinik.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist/Care Navigator in Ashford employer: Ashford Medical Partnership
Contact Detail:
Ashford Medical Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Navigator in Ashford
✨Tip Number 1
Get to know the practice! Research the GP surgeries you're applying to. Understanding their values and services will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling different types of inquiries and scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the practice's procedures and how they handle patient care. This shows you're not just looking for any job, but that you want to contribute positively to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Medical Receptionist/Care Navigator in Ashford
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a Medical Receptionist/Care Navigator does. Familiarise yourself with the key duties and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Be Personable: Since you'll be the first point of contact for patients, it's crucial to convey a friendly and approachable tone in your application. Use language that reflects your ability to communicate effectively and warmly, just like you'd do with patients.
Highlight Relevant Experience: If you've worked as a Medical Receptionist before or have experience in a similar role, make sure to showcase that! Mention specific tasks you've handled, like managing appointments or dealing with patient queries, to demonstrate your capability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our friendly team!
How to prepare for a job interview at Ashford Medical Partnership
✨Know Your Stuff
Make sure you have a solid understanding of the practice procedures and protocols. Brush up on your knowledge of EMIS Web and Docman systems, as well as any relevant medical terminology. This will show that you're prepared and serious about the role.
✨Practice Your Communication Skills
As a Medical Receptionist/Care Navigator, you'll be the first point of contact for patients. Practise how you would greet patients both in person and over the phone. Use a friendly tone and clear language to convey information effectively.
✨Show Your Team Spirit
Highlight your ability to work well within a team. Be ready to discuss examples of how you've collaborated with colleagues in the past. This role requires a positive attitude and a willingness to support your teammates, so let that shine through!
✨Be Ready for Scenario Questions
Prepare for questions that might involve handling difficult situations, such as managing an upset patient or dealing with a busy reception desk. Think of specific examples from your experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
