At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Ashford International Hotel & Spa in Kent.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND... much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Ashford International Hotel & Spa is located in Ashford, Kent, not too far from London and is a 4*, 179-bedroom property. Our hotel has the Horizon restaurant and the Quench bar, and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include a gym, pool, jacuzzi, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
Night Receptionist in Ashford employer: Ashford International - Reception and Nights
At Ashford International Hotel & Spa, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on employee development through training and professional qualifications, alongside a vibrant work culture that promotes diversity and inclusion, we offer unique benefits such as free health club membership and discounts across The QHotels Collection. Located in the picturesque Ashford, Kent, our hotel provides a supportive environment where you can thrive while delivering outstanding customer service to our guests.
Contact Details:
Ashford International - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Ashford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night receptionist role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Remember, they want someone who can create a welcoming atmosphere for guests, so be yourself and show them why you're the perfect fit.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've handled guest complaints or resolved conflicts. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at The QHotels Collection, making it easier for you to land that dream job.
We think you need these skills to ace Night Receptionist in Ashford
Some tips for your application 🫡
Show Your Night Owl Side:Since you're applying for a Night Receptionist role, let us know how you thrive during those late hours! Share any experiences that highlight your ability to stay alert and provide top-notch service when the sun goes down.
Customer Service is Key:We love candidates who can demonstrate their passion for outstanding customer service. Use examples from previous jobs or experiences where you went above and beyond to ensure guest satisfaction. Make it personal!
Be Professional Yet Friendly:In your application, strike a balance between professionalism and a friendly tone. We want to see your courteous attitude shine through, so don’t be afraid to let your personality come across in your writing!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away. Plus, it’s super easy!
How to prepare for a job interview at Ashford International - Reception and Nights
✨Know the Night Shift
Since this role is for a Night Receptionist, make sure you understand the unique challenges and responsibilities that come with working nights. Be ready to discuss how you can manage your time effectively and maintain high energy levels during late hours.
✨Showcase Your Customer Service Skills
This position is all about delivering outstanding customer service. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a conflict. Highlight your courteous attitude and how it contributes to guest satisfaction.
✨Familiarise Yourself with the Hotel
Do some research on Ashford International Hotel & Spa and The QHotels Collection. Knowing about their facilities, services, and values will help you tailor your answers and show genuine interest in the role and the company.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Night Receptionist, such as handling guest complaints or managing check-ins and check-outs. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to work independently.
