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- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Join the 4-star Ashford International Hotel & Spa, part of The QHotels Collection.
- Benefits: Enjoy free gym membership, discounts, training support, and free parking.
- Why this job: Perfect for those who love customer service and want to work in a vibrant hotel environment.
- Qualifications: Must be able to work independently and have a passion for guest satisfaction.
- Other info: We value diversity and support the UK Armed Forces.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!
What will I do?
You’ll manage the reception during the night, greet guests upon arrival, administer check-ins and check-outs, and ensure all guest inquiries/complaints are handled in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Ideal candidates will have:
- Ability to work with minimal supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Ashford International Hotel & Spa, located in Ashford, Kent, is a 4-star, 179-bedroom property close to London. Facilities include Horizon restaurant, Quench bar, afternoon tea, private dining, and meeting & event spaces. Leisure amenities feature a gym, pool, jacuzzi, steam room, and Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
Night Receptionist employer: Ashford International Hotel & Spa
Contact Detail:
Ashford International Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the Ashford International Hotel & Spa and its facilities. Knowing the ins and outs of the hotel will help you answer guest inquiries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've handled guest complaints or resolved conflicts, as this will show your ability to thrive in a night receptionist role.
✨Tip Number 3
Network with current or former employees of The QHotels Collection. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or the team dynamics can show your commitment to professional growth and teamwork.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved reception duties. Emphasise your ability to work independently and handle guest inquiries effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional guest service. Mention specific examples of how you've resolved conflicts or handled challenging situations in the past.
Highlight Relevant Skills: When filling out your application, focus on skills that align with the job description, such as conflict resolution, a courteous attitude, and the ability to work with minimal supervision.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ashford International Hotel & Spa
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively.
✨Demonstrate Conflict Resolution Experience
Since the role requires handling guest inquiries and complaints, be ready to discuss specific situations where you successfully managed conflicts. Highlight your approach and the positive outcomes that resulted.
✨Exude a Courteous and Pleasant Attitude
First impressions matter! Practice maintaining a friendly and professional demeanour throughout the interview. This will reflect how you would interact with guests during your shifts.
✨Research the Company and Its Values
Familiarise yourself with The QHotels Collection and their commitment to diversity and inclusion. Showing that you align with their values can set you apart as a candidate who truly fits the company culture.
