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- Tasks: Manage hotel operations overnight, ensuring top-notch guest service and conducting night audits.
- Company: Join Ashford International Hotel & Spa, a vibrant 4-star property in Kent with fantastic amenities.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks like free parking!
- Why this job: Be part of a diverse team committed to outstanding service and personal development opportunities.
- Qualifications: Previous experience in front office roles and strong customer service skills are essential.
- Other info: We support diversity and inclusion, and welcome applicants needing adjustments during recruitment.
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!
What will I do? You will ensure that the hotel operation runs smoothly and efficiently overnight. You will carry out night audits and duty management duties while ensuring all guests receive the highest standards of guest service.
Is this the role for me?
- Previous experience within a front office, reception, or front-of-house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
Ashford International Hotel & Spa is located in Ashford, Kent, near London. It is a 4-star, 179-bedroom property with amenities including Horizon restaurant, Quench bar, afternoon tea, private dining, and event spaces. Leisure facilities include a gym, pool, jacuzzi, steam room, and Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require reasonable adjustments during the recruitment process, please let us know. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
Night Manager employer: Ashford International Hotel & Spa
Contact Detail:
Ashford International Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Ashford International Hotel & Spa. Understanding their amenities and services will help you demonstrate your knowledge during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous experience in front office or customer service roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and expectations.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to guest service and night management. Think of examples where you've successfully handled difficult situations or improved service quality.
✨Tip Number 4
Showcase your people management skills by discussing any relevant experiences where you've led a team or trained others. This will demonstrate your capability to manage staff effectively during the night shift.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Manager position. Highlight your relevant experience in front office or customer service roles.
Tailor Your CV: Customise your CV to reflect your experience in hospitality, particularly in night audits and guest service. Use specific examples that demonstrate your people management skills and commitment to quality standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding guest service. Mention why you are interested in working at Ashford International Hotel & Spa and how your skills align with their values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Ashford International Hotel & Spa
✨Showcase Your Customer Service Skills
As a Night Manager, outstanding guest service is key. Prepare examples from your previous roles where you went above and beyond for guests. This will demonstrate your commitment to quality service.
✨Familiarise Yourself with the Hotel's Amenities
Knowing the ins and outs of Ashford International Hotel & Spa will impress your interviewers. Be ready to discuss how you can enhance guest experiences using the hotel's facilities, like the gym or spa.
✨Highlight Your People Management Experience
Since the role involves managing staff during the night shift, be prepared to talk about your experience in leading teams. Share specific instances where you resolved conflicts or motivated your team.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle various scenarios, such as a guest complaint or an emergency situation. Think through your responses in advance to show your problem-solving skills.
