At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a clean, welcoming health club environment.
- Company: Join the vibrant team at Ashford International Hotel & Spa, part of The QHotels Collection.
- Benefits: Enjoy a free health club membership, discounts, training support, and more perks!
- Other info: Flexible shifts in a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a positive impact on guests' health journeys.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred; excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
Do you pride yourself on providing outstanding guest service?
Full Time 40hr/wk - Shifts
Benefits:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
Responsibilities:
- Welcome and greet guests
- Make health club bookings, support with membership sales and enquiries
- Carry out daily checks and conduct gym inductions for all new members and regular re‑assessments as part of the health club retention strategy
- Support the cleanliness of the health club and spa areas, ensuring all public areas are kept to the highest standards of cleanliness
Qualifications:
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi‑task
- Strong attention to detail
Schedule:
Spa Opening Times: Monday - Sunday, 9:00am - 18:30pm
Health Club Opening Times: Monday - Friday, 6:30am - 21:30pm | Saturday & Sunday, 8:00am - 20:00pm
About the Hotel:
Ashford International Hotel & Spa is located in Ashford, Kent, not too far from London and is a 4*, 179-bedroom property. Our hotel has the Horizon restaurant and the Quench bar, and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include a gym, pool, jacuzzi, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Health Club Team Member in Ashford employer: Ashford International - Health Club
At Ashford International Hotel & Spa, we pride ourselves on fostering a vibrant work culture that prioritises outstanding guest service and employee well-being. With benefits such as a free health club membership, professional development support, and a commitment to diversity and inclusion, our team members enjoy a rewarding environment that encourages personal and professional growth. Located in the picturesque Kent area, our hotel offers unique leisure facilities and a supportive atmosphere, making it an excellent place for those seeking meaningful employment in the hospitality industry.
Contact Details:
Ashford International - Health Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Team Member in Ashford
✨Tip Number 1
Get to know the company! Research Ashford International Hotel & Spa and The QHotels Collection. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at the hotel. Plus, a referral can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Health Club Team Member in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see how you shine when it comes to guest service! Make sure to highlight any previous experience where you've gone above and beyond for customers. It’s all about that personal touch!
Tailor Your Application:Don’t just send a generic application our way. Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Health Club Team Member role. We love seeing that extra effort!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get to the point quickly. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Ashford International - Health Club
✨Know Your Stuff
Make sure you’re familiar with the health club's services and facilities. Brush up on your knowledge about fitness trends, gym equipment, and customer service best practices. This will show that you're genuinely interested in the role and can engage with guests effectively.
✨Showcase Your People Skills
As a Health Club Team Member, you'll be interacting with guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your communication skills and ability to work under pressure.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you take the role seriously and understand the importance of professionalism in a hospitality environment.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the job is the right fit for you.
