At a Glance
- Tasks: Support students and staff with administrative tasks, enrolments, and logistics.
- Company: Join the East Kent Colleges Group, an Ofsted Outstanding rated provider focused on student success.
- Benefits: Enjoy competitive pay, holiday entitlement, discounts, and a generous pension scheme.
- Other info: No CV needed; apply easily online and save your progress.
- Why this job: Be part of a dynamic team that values collaboration and offers a varied, rewarding experience.
- Qualifications: Strong communication and customer service skills are essential; organisation and adaptability are key.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
As a College Services Assistant you’ll play a key role in delivering effective and efficient administrative support as part of our busy College Support Services team.
Responsibilities will include:
- Supporting the processing of student enrolments, applications, exams and enquiries using corporate data systems
- Providing excellent customer service to students, staff and visitors
- Assisting with the day‑to‑day operation of the Service Help Desk
- Reviewing and monitoring logged jobs and liaising with the appropriate support teams
- Coordinating pool vehicle bookings and helping ensure services run smoothly
- Contributing to a professional, organised and student‑focused college environment
The opportunity is ideal for someone who is organised, proactive and enjoys working in a fast‑paced team environment where they can make a real difference to the student experience.
Benefits
- Generous Annual Leave – 24 days FTE per annum + 5 additional days after 5 years service
- Learning and Development Opportunities – 3–4 annual paid group development days, bespoke programmes including Aspiring Leaders Development Programme and strong internal progression (1 in 3 roles are filled internally)
- Exclusive Discounts & Perks – restaurant, grocery, retail and holiday discounts as well as car leasing and tech purchasing schemes, on‑site nursery
- Flexible Personal Leave – time off for your child's first day at nursery or school, moving homes and for interviews
- Wellbeing and Health Support – generous sick pay, counselling services, discounted gym membership at Canterbury College
- Culture and Recognition – part of Community Days, an annual Staff Celebration Day, and an eco‑friendly organisation dedicated to reaching net‑zero by 2030
- Competitive Pension Scheme – 18% employer contribution
About You
To be successful you will need to be able to work in an open office environment, focus on tasks while answering calls and dealing with queries, and deliver excellent customer service. Experience working with tight deadlines and accuracy is essential.
Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from under‑represented groups.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
Disability and Support
We are a Disability Confident Employer and will explore reasonable adjustments where possible.
College Services Assistant in Broadstairs employer: Ashford College
At East Kent Colleges Group, we pride ourselves on being an outstanding employer that prioritises both student success and employee well-being. Our dynamic work culture fosters collaboration and inclusivity, offering generous benefits such as a competitive salary, extensive holiday entitlement, and unique initiatives like 'My 10 Days' for voluntary work. Located in Ashford, our commitment to eco-sustainability and community engagement makes this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land College Services Assistant in Broadstairs
✨Tip Number 1
Familiarise yourself with the college's services and operations. Understanding how different departments interact will help you demonstrate your proactive approach during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of the college if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role involves direct interaction with students and staff, being able to articulate your approach to providing excellent service will set you apart.
We think you need these skills to ace College Services Assistant in Broadstairs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your organisational skills and experience in administrative support. Refer to specific responsibilities mentioned in the job description, such as managing student applications and coordinating logistics.
Showcase Communication Skills:Since strong communication is essential for this role, include examples of how you've effectively communicated with students, staff, or external stakeholders in previous positions. This could be through managing queries or providing customer service.
Highlight Relevant Experience:Detail any previous roles that involved administrative tasks, data entry, or working in a fast-paced environment. Use bullet points to make it easy for the hiring team to see your relevant experience at a glance.
Express Enthusiasm for the Role:In your application, convey your excitement about the opportunity to support student success and contribute to the college's operations. A positive tone can make a significant difference in how your application is perceived.
How to prepare for a job interview at Ashford College
✨Show Your Organisational Skills
As a College Services Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this position. Be ready to discuss how you've effectively communicated with students, staff, or external stakeholders in previous roles. Use specific examples to illustrate your points.
✨Demonstrate Customer Service Excellence
This role involves providing excellent service to students and staff. Prepare to share instances where you went above and beyond to assist someone, showcasing your commitment to customer satisfaction.
✨Familiarise Yourself with the College's Values
Understanding the college's mission and values can set you apart. Research East Kent Colleges Group and be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and community focus.
