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For Companies At a Glance
- Tasks: Support students and staff with administrative tasks, enrolments, and logistics.
- Company: Join the East Kent Colleges Group, an Ofsted Outstanding rated provider focused on student success.
- Benefits: Enjoy competitive pay, holiday entitlement, discounts, and a generous pension scheme.
- Why this job: Be part of a dynamic team that values collaboration and offers a varied, rewarding experience.
- Qualifications: Strong communication and customer service skills are essential; organisation and adaptability are key.
- Other info: No CV needed; apply easily online and save your progress.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Be the Backbone of Student Success – Support, Organise, Deliver
College Services Assistant – Join Our Dynamic Support Team
We’re looking for a highly organised and proactive College Services Assistant to join our friendly and fast-paced College Support Services team at EKC Ashford College.
This varied and vital role offers the opportunity to work at the heart of the college, supporting key services that keep everything running smoothly for staff and students alike.
In this role, you’ll be responsible for:
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Providing efficient and effective administrative support across a range of college services
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Assisting with student applications, enrolments, exams, and enquiries using our corporate data systems
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Supporting the smooth running of the Service Help Desk – reviewing logged jobs, directing requests to the right teams, and ensuring timely follow-up
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Coordinating bookings for pool vehicles and helping to manage day-to-day logistics
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Working closely with other departments to help deliver an excellent service experience for all users
If you thrive in a collaborative environment and enjoy keeping things organised behind the scenes, this could be the perfect role for you.
Alongside our priority of excellent student experience, we also focus on our employees.Here are just some of ourbenefitswhen working for the East Kent Colleges Group:
- Competitive salary and holiday entitlement
- Access to 100\’s of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
- Access to cycle to work, car leasing and tech purchasing schemes
- Generous pension scheme – 18% employer contribution
- Being part of a company with a Eco-Sustainability focus of being Net-Zero
- Time off for your child\’s first day at school, moving home and for interviews
- My 10 Days initiative – bid for up-to 10 days off work to pursue voluntary work
- Being part of Community Days and Annual Staff Celebration Day
About You
As a vital part of our frontline support team, you’ll handle a wide range of responsibilities and work with staff, students, and external stakeholders—so strong communication and exceptional customer service skills are a must.
Your day-to-day responsibilities will include:
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Responding to calls, queries, and visitors while managing ongoing administrative tasks
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Supporting the reception function and ensuring a professional, welcoming environment
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Managing and processing curriculum applications for the upcoming academic year, as well as current short course enquiries
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Contributing to key college operations, including:
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Student enrolment and records
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Timetabling support
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Exam administration
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Data entry and document processing
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Collaborating with colleagues and external contacts to ensure timely and accurate service delivery
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Working to tight deadlines with accuracy and attention to detail
This is a varied and rewarding role where no two days are the same. If you\’re organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you.
Join our team and help keep everything running smoothly at the heart of the College.
If you are interested in an informal chat about the role, or have any queries, please email us onjobs@ekcgroup.ac.uk
About Us
Outstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.
As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.
It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.
If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.
Commitment to Equality, Diversity and Inclusion
East Kent CollegesGroup is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.
We are proud to hold thePositive About Disability Awardand are aDisability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.
Similarly, we have a commitment toCare Leavers (Care Covenant Pledge)and to current or previousArmed Forces personnel (Armed Forces Covenant Pledge)with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
We do not engage with agencies for permanent staff and have an in-house recruitment team.
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College Services Assistant employer: Ashford College
Contact Detail:
Ashford College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Services Assistant
✨Tip Number 1
Familiarise yourself with the college's services and operations. Understanding how different departments interact will help you demonstrate your proactive approach during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of the college if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role involves direct interaction with students and staff, being able to articulate your approach to providing excellent service will set you apart.
We think you need these skills to ace College Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your organisational skills and experience in administrative support. Refer to specific responsibilities mentioned in the job description, such as managing student applications and coordinating logistics.
Showcase Communication Skills: Since strong communication is essential for this role, include examples of how you've effectively communicated with students, staff, or external stakeholders in previous positions. This could be through managing queries or providing customer service.
Highlight Relevant Experience: Detail any previous roles that involved administrative tasks, data entry, or working in a fast-paced environment. Use bullet points to make it easy for the hiring team to see your relevant experience at a glance.
Express Enthusiasm for the Role: In your application, convey your excitement about the opportunity to support student success and contribute to the college's operations. A positive tone can make a significant difference in how your application is perceived.
How to prepare for a job interview at Ashford College
✨Show Your Organisational Skills
As a College Services Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this position. Be ready to discuss how you've effectively communicated with students, staff, or external stakeholders in previous roles. Use specific examples to illustrate your points.
✨Demonstrate Customer Service Excellence
This role involves providing excellent service to students and staff. Prepare to share instances where you went above and beyond to assist someone, showcasing your commitment to customer satisfaction.
✨Familiarise Yourself with the College's Values
Understanding the college's mission and values can set you apart. Research East Kent Colleges Group and be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and community focus.
