Business Insights Manager in Broadstairs

EKC Group is seeking an experienced Business Insights professional to lead the development of employer intelligence, data‑driven insight, and impact evaluation across employer‑facing initiatives. The role will transform how we gather and use employer engagement data to shape business innovation, curriculum planning as part of the Employer Engagement Strategy, and employer partnership strategies. You will champion the Group's CRM as the single source of truth for employer engagement, advocating for data quality, system innovation, and reporting excellence, and will provide line management for our CRM Officer.

Working closely with internal teams and external partners, you will combine labour market intelligence, employer feedback, and business data to identify emerging skills needs and shape responsive solutions for employers. A key aspect of the role will be designing and implementing robust monitoring and evaluation frameworks to ensure the impact of employer‑facing initiatives can be measured and communicated to stakeholders, funders, and business customers.

We are looking for someone with strong analytical capability, experience in CRM or similar systems management, and business intelligence skills, with a passion for using evidence and insight to drive meaningful organisational change and strengthen employer relationships. This role involves travel across our sites and to visit local employers.

• Generous Annual Leave – 28 days FTE per annum + 3 days after 5 years
• Learning and Development Opportunities – 3–4 annual paid group development days, bespoke programmes e.g. First Line Manager Development Programme and strong internal progression (1 in 3 roles are filled internally)
• Flexible Personal Leave – Time off for your child's first day at nursery or school, moving homes and for interviews
• Competitive Pension Scheme – 18% employer contribution
• Exclusive Discounts & Perks – Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes
• Wellbeing and Health Support – Generous sick pay, counselling services, discounted gym membership at Canterbury College, free eye tests and glasses vouchers, flexible support for medical appointments and return‑to‑work support
• Culture and Recognition – Being part of Community Days, an Annual Staff Celebration Day, and an eco‑friendly organisation dedicated to reaching net‑zero by 2030

We are looking for a naturally curious and analytical individual who can turn complex data into meaningful business insight that drives informed decision‑making across EKC Group. You will be confident working with data, systems and stakeholders, using evidence to identify opportunities, influence change and support continuous improvement.

You will be able to:

• Analyse and interpret complex data, presenting clear and actionable insights to a range of audiences.
• Build strong relationships with colleagues and stakeholders, promoting the value of data‑led decision‑making.
• Influence improvements in data quality, reporting processes and ways of working.
• Identify trends, opportunities and risks, using insight to support strategic planning and employer engagement.
• Balance strategic thinking with a hands‑on approach, delivering high‑quality outputs with accuracy and attention to detail.
• Champion innovation, continuous improvement and a culture of evidence‑based decision‑making.

You will bring initiative, integrity and a collaborative approach, with the ability to see the bigger picture while maintaining a sharp eye for detail. Passionate about using insight to improve performance and outcomes, you will play a key role in helping the Group make smarter, more informed business decisions.

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self‑declaration, Enhanced DBS check and obtaining sufficient referencing. We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health need or disability. Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and have declared this on their application. We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.