At a Glance
- Tasks: Support daily hotel operations and ensure excellent guest experiences.
- Company: Join The Yarrow Hotel, an Ofsted Outstanding rated provider.
- Benefits: Gain hands-on experience in a unique training hotel environment.
- Other info: Commitment to equal opportunities and safeguarding for all staff.
- Why this job: Perfect for passionate hospitality leaders ready to advance their careers.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an enthusiastic and experienced Assistant Operations Manager to join the team at The Yarrow Hotel to cover maternity leave until August 2027. This is a hands-on role supporting the day-to-day operation of our hotel, with responsibility across all departments. You will work closely with the Operations Manager and wider management team to ensure we deliver excellent guest experiences, strong operational standards and a welcoming environment for both guests and students.
We are looking for someone who is confident leading a team, enjoys being visible and hands-on, and has a genuine passion for hospitality. You will play an important role in developing our people, maintaining standards, resolving guest issues and helping the hotel achieve its commercial and operational goals.
What you will be doing:
- Supporting the Operations Manager with administrative tasks such as invoice processing and ordering.
- Sales and selling of the hotel's events and function spaces, responding to enquiries and meeting guests in person.
- Ensuring consistently high standards of guest service.
- Managing guest feedback and resolving issues effectively.
- Supporting staff development, training and performance.
- Ensuring health & safety, licensing and operational procedures are followed.
- Participating in the hotel's duty management rota.
About You:
You will ideally have previous supervisory or management experience within a hotel or hospitality environment, with a strong understanding of guest service and hotel operations. Most importantly, you will be a confident leader, a great communicator and someone who leads by example. You will be comfortable working in a busy environment, making decisions and getting involved wherever needed.
This is a fantastic opportunity for an experienced hospitality supervisor or manager who is ready to take the next step in their career and gain broader operational experience within a unique training hotel environment.
Commitment to Safeguarding:
EKC Group is committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. The Group’s designation as a ‘designated establishment’ means that all posts within EKC Group are exempt from the Rehabilitation of Offenders Act (ROA) 1974. We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are therefore advised that appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all successful applicants.
Commitment to Equal Opportunities:
EKC Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.
Assistant Operations Manager employer: Ashford College
At Ashford College, we pride ourselves on being an excellent employer that values the growth and development of our staff. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional advancement in the education sector. Located in a vibrant community, we offer a rewarding environment where you can make a meaningful impact on the lives of aspiring carpenters.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ashford College. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ashford College
Don't be shy about reaching out to Ashford College directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ashford College and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ashford College
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
