At a Glance
- Tasks: Support student experience through effective administration and customer service.
- Company: Join the Ofsted Outstanding rated East Kent Colleges Group.
- Benefits: Flexible working, inclusive culture, and commitment to professional development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Organised, efficient, and ready to collaborate with diverse teams.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant. As a College Services Assistant at EKC Ashford College, you will provide effective and efficient administration as part of the College Support Services team. Your role responsibilities will include:
- Assisting with the processing of enrolments, applications, exams, and enquiries on the corporate data systems.
- Helping with the operation of the Service Help Desk, including reviewing the jobs logged, contacting the appropriate support service, and coordinating pool vehicle bookings.
Alongside our priority of excellent student experience, we also focus on our employees. Check out our benefits when working for the East Kent Colleges Group.
About You
We are seeking to appoint a College Services Assistant to our team at Ashford. At the heart of the College, the team is based in an open office, so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries.
Ready to Apply?
Responsibilities:
- Working collaboratively with staff, students, and external stakeholders.
- Delivering excellent customer service at all times.
- Supporting the processing of all incoming curriculum applications for the upcoming academic year and current short courses.
- Contributing to a range of college processes, including:
- Daily running of reception
- General administration
- Timetabling
- Student enrolment
- Maintenance of student records
- Exams administration
- Working accurately and efficiently to meet tight deadlines.
If you are interested in an informal chat about the role or have any queries, please email us on jobs@ekcgroup.ac.uk.
About Us
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults.
Commitment to Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award and are a Disability Confident Employer.
College Services Assistant in Ashford employer: Ashford College
At East Kent Colleges Group, we pride ourselves on being an Ofsted Outstanding rated provider, dedicated to fostering an inclusive and supportive work environment. As a College Services Assistant at our Ashford campus, you will not only contribute to enhancing the student experience but also benefit from a culture that prioritises employee well-being, professional development, and diversity. With a commitment to safeguarding and equal opportunities, we offer a meaningful career path where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land College Services Assistant in Ashford
✨Tip Number 1
Get to know the college! Research EKC Ashford College and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a College Services Assistant, you'll be dealing with students and staff regularly. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s quick and easy, and you can save your progress. Plus, we review all applications, so you won’t miss out on this fantastic opportunity.
We think you need these skills to ace College Services Assistant in Ashford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your organisational skills and customer service experience align with the responsibilities of the College Services Assistant role.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get straight to the point in your application. This will help us quickly understand your qualifications and why you’re interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy, and you can save your progress as you go. Plus, we’ll make sure to review all applications and get back to you after the closing date.
How to prepare for a job interview at Ashford College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a College Services Assistant. Familiarise yourself with tasks like processing enrolments and managing student records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since the job requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and met tight deadlines, as this will resonate well with the interviewers.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Be ready to discuss any previous roles where you interacted with customers or clients. Share specific instances where you went above and beyond to ensure a positive experience, as this will show your commitment to supporting students.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the college's support services and how they enhance the student experience. This shows your genuine interest in the role and helps you assess if the college is the right fit for you.
