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- Tasks: Manage your own neighbourhood, support residents, and tackle community issues.
- Company: Join Ashford Borough Council, dedicated to community welfare and safety.
- Benefits: Competitive salary, lease car subsidy, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and a passion for community service.
The predicted salary is between 35310 - 39144 £ per year.
We are looking for a community‑focused Neighbourhood Housing Officer to join our Neighbourhood Housing team. This is a varied and rewarding role where no two days are the same. You will manage your own patch, support tenants and residents, tackle anti‑social behaviour, and ensure our neighbourhoods are safe, well‑maintained, and thriving.
Responsibilities
- Carrying out regular estate inspections, report defects, and ensure council properties and grounds are maintained to a high standard.
- Investigating and addressing issues such as fly tipping, abandoned properties, boundary disputes, and tenancy breaches.
- Investigate reports of anti‑social behaviour and work closely with Police, CSU partners, and other agencies.
- Preparing and presenting cases for court where required.
- Managing rent accounts effectively, ensuring early intervention and compliance with the Pre‑Action Protocol.
- Working with the lettings and voids teams to minimise void times and ensure properties are let efficiently.
- Completing all tenancy sign‑up documentation and ensure compliance with statutory safety checks.
- Attending multi‑agency meetings including MARAC, child protection, and adult safeguarding.
Requirements
We are looking for someone who is confident, adaptable, and committed to delivering excellent housing services. You will need to be comfortable working independently, managing a busy and varied workload, and making sound decisions in challenging situations. It is essential that you have experience working within a housing management or similar environment and a strong understanding of housing services and relevant legislation.
We welcome applications from the Armed Forces Community. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
Neighbourhood Housing Officer employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. This will help you get comfortable with common questions and allow you to refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 3
Show off your skills! Prepare examples from your past experiences that highlight your problem-solving abilities and how you've tackled challenges. This is especially important for a role like Neighbourhood Housing Officer where adaptability is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Housing Officer role. We want to see how you can contribute to our community-focused approach!
Showcase Relevant Experience: Don’t forget to mention any previous experience in housing management or similar roles. We’re looking for someone who understands the ins and outs of housing services, so let us know what you've done!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly!
How to prepare for a job interview at Ashford Borough Council
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you might be working in. Familiarise yourself with local issues, community resources, and any recent developments. This will show your potential employer that you're genuinely interested in the role and understand the community's needs.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss real-life scenarios where you've tackled challenges similar to those faced by a Neighbourhood Housing Officer. Think about times you've dealt with anti-social behaviour or resolved disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, you'll need to communicate effectively with tenants, residents, and various agencies. During the interview, highlight your experience in managing relationships and resolving conflicts. Consider sharing examples of how you've successfully collaborated with others to achieve positive outcomes.
✨Understand Relevant Legislation
Brush up on housing legislation and policies relevant to the role. Be ready to discuss how these laws impact your work and the services provided to tenants. This knowledge will demonstrate your commitment to compliance and your ability to navigate the complexities of housing management.