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- Tasks: Analyse and improve housing services to enhance resident experiences.
- Company: Join Ashford Borough Council, committed to transforming housing services.
- Benefits: Competitive salary, flexible working, generous leave, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in local authority housing and strong analytical skills required.
- Other info: Enjoy a hybrid working model that prioritises your wellbeing.
The predicted salary is between 30400 - 33500 £ per year.
Ashford Borough Council's Housing service is embarking on an exciting and ambitious period of transformation. We are committed to improving the way we work, strengthening our services, and delivering the best possible outcomes for our residents. To support this journey, we are seeking a Business Analyst to join our team on a 12-month fixed-term contract.
This is a fantastic opportunity for someone who thrives on understanding how services operate, identifying opportunities for improvement, and helping teams deliver meaningful change.
As our Business Analyst, you will play a pivotal role in shaping the future of Housing services at Ashford Borough Council. You will work collaboratively with colleagues across the service to map and document current (as-is) and future (to-be) processes by gathering and analysing business requirements. You will be responsible for:
- Reviewing systems, performance data and resident feedback
- Identifying opportunities to improve efficiency, service quality and the resident experience
- Supporting the implementation of new processes, practices and ways of working
- Engaging with stakeholders across Housing to gather, document and analyse business requirements
- Facilitating workshops, interviews, surveys and process-mapping sessions
- Producing clear and accurate process flows, models and documentation
- Recommending changes that align with organisational objectives and resident needs
- Identifying and quantifying the benefits of proposed improvements
We are looking for someone who brings both technical skill and a collaborative mindset and it is essential that you have experience working in a local authority housing service or housing association, along with experience of delivering service improvements in housing operations as well as having strong process-mapping and analysis skills.
Hybrid Working: We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
Competitive remuneration package: We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
Salary range: £36,426 - £39,801 per year
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide. We welcome applications from the Armed Forces Community.
Business Analyst in London employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ashford Borough Council on LinkedIn. A friendly chat can give you insider info and might just help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their transformation goals. Show us how your skills as a Business Analyst can directly contribute to improving their housing services. Tailor your examples to align with their mission!
✨Tip Number 3
Practice your process-mapping skills! Be ready to discuss how you've identified opportunities for improvement in past roles. We want to see your analytical mindset in action, so bring some real-life examples to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ashford Borough Council.
We think you need these skills to ace Business Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in local authority housing services. We want to see how your skills align with the role of Business Analyst and the exciting transformation at Ashford Borough Council.
Showcase Your Analytical Skills: As a Business Analyst, your ability to analyse data and identify opportunities for improvement is key. Use specific examples from your past experiences to demonstrate how you've successfully mapped processes or improved service quality.
Engage with the Job Description: Read through the job description carefully and address each point in your application. We’re looking for someone who understands the role and can articulate how they will contribute to our goals in improving housing services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in our community.
How to prepare for a job interview at Ashford Borough Council
✨Know Your Stuff
Make sure you understand the role of a Business Analyst in a housing service. Brush up on your knowledge of process mapping, data analysis, and how to identify service improvements. Familiarise yourself with Ashford Borough Council's current initiatives and challenges to show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to improve services and engage with stakeholders. Think about times when you've successfully mapped processes or implemented changes that had a positive impact. This will help you stand out as a candidate who can deliver meaningful change.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the organisation. Inquire about the current projects the Housing service is working on or how they measure success in their transformation efforts. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Collaborative
Since the role involves working closely with various teams, highlight your collaborative mindset. Share examples of how you've worked effectively with others in the past, whether through workshops, interviews, or process-mapping sessions. Emphasising your teamwork skills will resonate well with the council's focus on improving services together.
