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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage repair operations efficiently.
- Company: Join Ashford Borough Council, a supportive team dedicated to community service.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
- Other info: Hybrid working options available for a balanced work-life experience.
The predicted salary is between 26685 - 29079 £ per year.
Overview
Customer Services Agent – closing date 02.11.2025
Salary from £26,685 to £29,079 pa depending on skills and experience
Permanent – Full time – 37 hours per week
As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.
You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:
- Handling online/email requests, officer enquiries, and contractor communications
- Updating customer records and ensuring accurate data management
- Taking incoming calls and service requests with professionalism and care
- Raising and prioritising repair jobs while meeting KPIs and service standards
- Supporting invoicing and customer satisfaction surveys
For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:
- Being a confident communicator with strong written and verbal skills
- Skilled in multitasking and managing competing priorities
- Proficient in Microsoft Office and IT systems
- Having the ability to work independently and collaboratively within a team
- Previous experience in an administrative or customer service role
About Ashford Borough Council
At Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development.
To view a Job Description. For an informal discussion about the role please contact Debbie Phillips on 01233 330596
How to apply
To apply – click here. Internal applicants – please apply by logging into self service and click on `current vacancies`
When applying – Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk
Hybrid Working – We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
Competitive remuneration package – We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide
We welcome applications form the Armed Forces Community
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Customer Services Agent employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Get to know the company! Research Ashford Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Agent, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to get comfortable with handling enquiries and providing solutions.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your organisational skills and ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Customer Services Agent role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires strong written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting submit!
Highlight Your Organisational Skills: As a Customer Services Agent, being organised is key. Use your application to provide examples of how you've successfully managed multiple tasks or priorities in the past. We love to see candidates who can juggle responsibilities effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a confirmation once you’ve submitted it, which is always reassuring!
How to prepare for a job interview at Ashford Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Agent role. Familiarise yourself with the key responsibilities like managing repairs processing and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Services Agent, strong communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is essential for this role. Think of specific instances where you've successfully managed multiple tasks or priorities. You could mention how you handled competing deadlines or maintained accurate records, which will highlight your ability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.