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- Tasks: Join us to analyse and improve housing services for our community.
- Company: Ashford Borough Council, dedicated to transforming local housing services.
- Benefits: Flexible working, competitive salary, generous leave, and training opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in local authority housing and strong analytical skills required.
- Other info: Enjoy a supportive environment with a focus on employee wellbeing.
The predicted salary is between 30400 - 33500 £ per year.
Ashford Borough Council's Housing service is embarking on an exciting and ambitious period of transformation. We are committed to improving the way we work, strengthening our services, and delivering the best possible outcomes for our residents. To support this journey, we are seeking a Business Analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity for someone who thrives on understanding how services operate, identifying opportunities for improvement, and helping teams deliver meaningful change.
As our Business Analyst, you will play a pivotal role in shaping the future of Housing services at Ashford Borough Council. You will work collaboratively with colleagues across the service to map and document current (as-is) and future (to-be) processes by gathering and analysing business requirements. You will be responsible for:
- Reviewing systems, performance data and resident feedback
- Identifying opportunities to improve efficiency, service quality and the resident experience
- Supporting the implementation of new processes, practices and ways of working
- Engaging with stakeholders across Housing to gather, document and analyse business requirements
- Facilitating workshops, interviews, surveys and process-mapping sessions
- Producing clear and accurate process flows, models and documentation
- Recommending changes that align with organisational objectives and resident needs
- Identifying and quantifying the benefits of proposed improvements
We are looking for someone who brings both technical skill and a collaborative mindset and it is essential that you have experience working in a local authority housing service or housing association, along with experience of delivering service improvements in housing operations as well as having strong process-mapping and analysis skills.
For an informal discussion about the role please contact Danny Regan, Housing Performance & Improvement Manager on 01233 330372.
Hybrid Working: We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
Competitive remuneration package: We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development. Salary range: £36,426 - £39,801 per year.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide. We welcome applications from the Armed Forces Community.
Business Analyst employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ashford Borough Council on LinkedIn. A friendly chat can give us insider info about the role and help you stand out when applying.
✨Tip Number 2
Prepare for the interview by understanding their transformation goals. We should be ready to discuss how our skills can help improve efficiency and service quality in housing operations.
✨Tip Number 3
Showcase your process-mapping skills! Bring examples of past projects where you've identified improvements. This will demonstrate our ability to deliver meaningful change, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in local authority housing services. We want to see how your skills align with the role of Business Analyst, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills: As a Business Analyst, your ability to analyse data and processes is key. Include specific examples of how you've improved service quality or efficiency in previous roles. We love seeing numbers and outcomes that demonstrate your impact!
Engage with Our Values: Familiarise yourself with Ashford Borough Council's mission and values. In your application, reflect how your personal values align with ours, especially around improving resident experiences and delivering meaningful change. It’s all about connection!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Ashford Borough Council
✨Know Your Stuff
Before the interview, dive deep into Ashford Borough Council's Housing service. Understand their current challenges and recent initiatives. This will help you demonstrate your knowledge of their operations and show how your skills as a Business Analyst can contribute to their transformation.
✨Showcase Your Experience
Be ready to discuss your previous experience in local authority housing services or housing associations. Prepare specific examples of how you've identified opportunities for improvement and delivered meaningful change. This will highlight your relevant skills and make you stand out.
✨Engage with Stakeholders
Since the role involves engaging with various stakeholders, think about how you would approach this. Prepare to discuss your strategies for gathering and analysing business requirements, and maybe even share a success story where your collaborative mindset made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team's current projects or how they measure the success of implemented changes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
