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- Tasks: Lead a team to enhance customer experience in housing services and resolve complex complaints.
- Company: Local government authority in Ashford dedicated to community service.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in the community by improving housing services.
- Qualifications: Proven leadership in complaints management and strong analytical skills.
- Other info: Join a supportive team focused on service excellence.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Ashford is seeking a Manager for their new Housing Complaints & Resolutions Team. This pivotal role involves leading a team focused on improving customer experience across housing services. The successful candidate will address complex complaints, implement improvement policies, and produce performance reports.
Candidates must demonstrate leadership in complaints management, paired with strong analytical abilities and a commitment to service excellence. The position offers hybrid working and competitive remuneration.
Strategic Housing Complaints & Resolution Lead in Ashford employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Housing Complaints & Resolution Lead in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints management. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching common complaints in housing services. We want you to show off your analytical skills and how you’d tackle these issues head-on!
✨Tip Number 3
Practice your leadership stories! Think of times when you’ve successfully led a team through challenges. We need to see that you can inspire others while improving customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Housing Complaints & Resolution Lead in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints management and leadership. We want to see how your skills align with the role of Strategic Housing Complaints & Resolution Lead.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've used data to improve services or resolve complaints in the past. We love seeing numbers that back up your achievements!
Demonstrate Your Commitment to Service Excellence: In your application, share specific instances where you’ve gone above and beyond to enhance customer experience. We’re looking for candidates who are passionate about making a difference in housing services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Ashford.
How to prepare for a job interview at Ashford Borough Council
✨Know Your Stuff
Make sure you understand the ins and outs of housing complaints and resolutions. Brush up on relevant legislation and best practices in customer service. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in handling complaints or improving customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Be Data-Driven
Since the role involves producing performance reports, be ready to discuss how you’ve used data to drive improvements in previous roles. Bring specific metrics or outcomes to the table to demonstrate your analytical abilities and commitment to service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the team’s current challenges and the local authority's goals for the Housing Complaints & Resolutions Team. This shows your interest in the role and helps you gauge if it’s the right fit for you.