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- Tasks: Lead a team to ensure top-quality housing repairs and manage complex repair orders.
- Company: Join Ashford Borough Council, dedicated to outstanding housing services.
- Benefits: Enjoy a competitive salary, generous leave, and training opportunities.
- Why this job: Make a real difference in residents' lives through effective repairs management.
- Qualifications: Strong leadership skills and experience in responsive repairs are essential.
- Other info: Flexible working hours and a supportive environment for career growth.
The predicted salary is between 40814 - 44094 £ per year.
Overview
Responsive Repairs Planning and Programming Supervisor – closing date 11.02.2026
Salary from £40,914 to £44,094 pa depending on skills and experience. Permanent – Full time – 37 hour per week. Location: Ashford, Kent
Ashford Borough Council is committed to delivering outstanding housing repairs and service. This leadership role is responsible for coordinating repair schedules, tracking performance, and making sure customers receive top-quality repairs.
Responsibilities
- Oversee a team handling the scheduling and work-in-progress management, invoicing, contractor liaison, and the end-to-end management of complex repair orders.
- Lead and manage both the front and back-office Repairs Team to ensure the seamless completion of repairs from end to end.
- Analysing productivity trends and service demand.
- Monitoring KPIs and identifying areas for improvement.
- Overseeing research and information collation on repairs.
- Supporting the full customer repairs journey and coaching staff to deliver excellent customer service.
- Maintaining and developing planning guidance, procedures and systems.
- Tracking outstanding jobs and monitoring timescales.
- Developing systems, processes and procedures to streamline service delivery.
- Verifying contractor invoices and supporting finance colleagues with required information.
- Championing digital transformation, supporting automation and system enhancements.
- Overseeing compliance with Awaab’s Law, including planning, monitoring and reporting for damp and mould cases.
- Developing reporting systems for contractor performance, including WIP and KPI monitoring.
- Leading contractor management processes, including review meetings, documentation, performance monitoring and compliance checks.
Qualifications and attributes
To be competent in this role it is essential that you have strong leadership skills, excellent organisational ability and a deep understanding of responsive repairs and contractor management. You will be confident working with data, comfortable making decisions, and committed to delivering a high-quality service for residents.
Benefits
Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
How to apply
For an informal discussion about the role please contact Matthew Wilson on 07817444403. To apply, please click here. Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk.
Notes
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide. We welcome applications from the Armed Forces Community.
Responsive Repairs Planning and Programming Supervisor in Ashford employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Planning and Programming Supervisor in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Ashford Borough Council and their approach to responsive repairs. Show us you’re genuinely interested in their mission and how you can contribute to delivering top-quality service.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully managed teams or improved processes. We want to see how you can lead the Repairs Team to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Ashford Borough Council.
We think you need these skills to ace Responsive Repairs Planning and Programming Supervisor in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Responsive Repairs Planning and Programming Supervisor. We want to see how you can contribute to our mission of delivering outstanding housing repairs!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've successfully managed teams or projects in the past, as this will really resonate with us.
Be Data-Driven: As the job requires a strong understanding of data and KPIs, make sure to mention any relevant experience you have with analysing performance metrics. We love candidates who can demonstrate their ability to use data to drive improvements!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we’ll keep you updated every step of the way!
How to prepare for a job interview at Ashford Borough Council
✨Know Your Stuff
Make sure you understand the ins and outs of responsive repairs and contractor management. Brush up on relevant legislation, like Awaab’s Law, and be ready to discuss how you would ensure compliance in your role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or improved processes. Be ready to explain how you motivate your team to deliver excellent customer service.
✨Data is Key
Since this role involves analysing productivity trends and monitoring KPIs, come prepared with examples of how you've used data to drive improvements in previous roles. Discuss specific metrics you've tracked and the outcomes of your analyses.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the Repairs Team faces or how they measure success in their operations. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
