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For Companies At a Glance
- Tasks: Be the friendly face for residents, resolving queries and supporting local services.
- Company: Join a dedicated local government council in Ashford.
- Benefits: Enjoy competitive pay, a pension scheme, generous leave, and training opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Work in a stable yet dynamic environment with growth potential.
The predicted salary is between 13 - 16 £ per hour.
A local government council in Ashford is looking for a passionate Customer Services Advisor. This part-time role involves being the first point of contact for residents, resolving queries, and supporting various offices. You should have strong IT and customer service skills.
Competitive remuneration including a linked pension scheme, generous leave, and training opportunities are offered. This position is pivotal in delivering vital services in a stable yet dynamic environment.
Multichannel Customer Advisor - Part Time (Local Govt) in Ashford employer: Ashford Borough Council
Contact Detail:
Ashford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel Customer Advisor - Part Time (Local Govt) in Ashford
✨Tip Number 1
Get to know the local government and its services! Research what they do, their values, and how they support the community. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a resident's query. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available to help you prepare for the next steps in the hiring process.
We think you need these skills to ace Multichannel Customer Advisor - Part Time (Local Govt) in Ashford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping residents and resolving their queries.
Highlight Relevant Skills: Make sure to emphasise your strong IT and customer service skills in your application. We’re looking for candidates who can navigate technology and provide top-notch support to our community.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to reflect the specific requirements of the Multichannel Customer Advisor role. We appreciate when applicants take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Ashford Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Multichannel Customer Advisor. Familiarise yourself with local government services in Ashford and think about how you can contribute to resolving residents' queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to stay calm under pressure and demonstrate empathy, as these are key traits for this role.
✨Get Tech-Savvy
Since strong IT skills are essential, brush up on any relevant software or systems that might be used in local government. If you know what tools they use, mention your familiarity with them during the interview to show you're ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities mentioned in the job description or how the council measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
