At a Glance
- Tasks: Help customers access services and resolve enquiries through various communication channels.
- Company: Join Ashford Borough Council, a people-first organisation focused on employee wellbeing.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and training opportunities.
- Other info: Be part of a supportive team with excellent career growth and job security.
- Why this job: Make a positive impact on your community while developing valuable skills.
- Qualifications: Strong communication skills and the ability to adapt to different customer needs.
The predicted salary is between 24633 - 30107 £ per year.
Are you passionate about delivering excellent customer service and helping people access the services they need?
Do you enjoy solving problems, working as part of a team, and making a positive difference to customers every day?
This is a varied and rewarding role where you will be the first point of contact for residents, businesses and visitors, helping them access Council and partner services through a range of communication channels.
You will provide a high-quality enquiry service, assisting customers by telephone, face to face, email, webchat, social media and online channels.
You will work to resolve enquiries wherever possible at the first point of contact, ensuring customers receive accurate information and an excellent customer experience.
This role requires strong communication skills, sound judgement and the ability to work confidently across a wide range of services.
You will use a variety of IT systems to manage enquiries, update records and support customers with applications, payments and service requests.
Working as part of a supportive team, you will receive training to develop your knowledge of Council and partner services and will play an important role in promoting customer satisfaction and continuous service improvement.
In addition, you will be supporting customers with payments, applications and document verification processes.
- Communicate confidently and professionally, both verbally and in writing
- Remain calm and make effective decisions in a busy environment.
- Handle a variety of enquiries and adapt their approach to meet different customer needs.
In April 2028 Local government in Kent is moving to a new unitary council structure.
If you join us now, you will be employed by Ashford Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements in April 2028.
This means your continuity of employment and existing terms and conditions will be protected.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
We welcome applications from the Armed Forces Community.
Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is.
We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office.
This maximises personal development and collaborative working.
Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
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Customer Service Advisor in Ashford employer: Ashford Borough Council
Ashford Borough Council is an excellent employer, offering a supportive work culture that values collaboration and community impact. With opportunities for professional growth and a commitment to employee well-being, this role as a Senior Homelessness Review Officer allows you to make a meaningful difference in the lives of those facing homelessness while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ashford Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ashford Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ashford Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Ashford Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ashford Borough Council!
How to prepare for a job interview at Ashford Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
