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- Tasks: Be the friendly face of our Ophthalmology Department, managing patient details and appointments.
- Company: Join Ashford Hospital, a trusted NHS facility dedicated to patient care and community health.
- Benefits: Enjoy flexible working, NHS discounts, training opportunities, and on-site childcare.
- Why this job: Make a real impact by helping patients navigate their healthcare journey in a supportive environment.
- Qualifications: Strong customer service skills, clerical experience, and effective communication are essential.
- Other info: This is a full-time role in a busy clinic, perfect for proactive individuals.
The predicted salary is between 24000 - 36000 £ per year.
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of the patient’s arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient’s relatives, staff and other healthcare colleagues on appointments and other Trust Services.
We currently have an exciting opportunity for a forward-thinking, proactive and highly motivated Receptionist within our Ophthalmology Department for a full- time contract.
You will be working on a busy Ophthalmology Reception based at Ashford Hospital and will be the first point of contact for patients and medical staff.
For this role you will need to be organised and have the ability to deal with busy clinics and demanding situations.
If you have strong customer service skills, excellent clerical and IT skills, and can communicate effectively with both patients and staff we look forward to hearing from you.
In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).
If you would like to speak to someone regarding this post please contact Elisha Rose -elisha.rose@nhs.net, Ashford Hospital
London Road
Ashford
TW15 3AA, https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab), elisha.rose@nhs.net
Receptionist, Ophthalmology employer: Ashford and St. Peter's Hospitals NHS Foundation Trust
Contact Detail:
Ashford and St. Peter's Hospitals NHS Foundation Trust Recruiting Team
elisha.rose@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Ophthalmology
✨Tip Number 1
Familiarize yourself with Cerner/SSC software before your interview. Understanding how to update patient details and register attendance will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in handling telephone inquiries. Being able to respond calmly and courteously to patients and staff is crucial for this role.
✨Tip Number 3
Research the Ophthalmology Department at Ashford Hospital. Knowing about their services and how they operate will help you demonstrate your interest and fit for the team during the interview.
✨Tip Number 4
Prepare examples of how you've handled busy or demanding situations in the past. This will showcase your organizational skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Receptionist, Ophthalmology
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Receptionist in the Ophthalmology Department. Familiarize yourself with the specific tasks mentioned in the job description, such as using Cerner/SSC and managing patient details.
Highlight Relevant Skills: In your application, emphasize your customer service skills, clerical abilities, and IT proficiency. Provide examples of how you've successfully managed busy situations or dealt with challenging inquiries in the past.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the requirements of the job. Mention your experience in healthcare settings, if applicable, and how you can contribute to the team at Ashford Hospital.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Ashford and St. Peter's Hospitals NHS Foundation Trust
✨Familiarize Yourself with Cerner/SSC
Make sure you understand how to use Cerner/SSC for updating patient details and registering attendance. Being able to demonstrate your proficiency with this system during the interview will show that you're prepared for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled difficult situations or inquiries in the past. Highlight your ability to remain calm and courteous, especially when dealing with patients and their relatives.
✨Understand the Importance of Communication
Be ready to discuss how you would ensure effective communication between patients and clinical staff. Emphasize your skills in providing clear guidance and advice regarding appointments and Trust Services.
✨Demonstrate Organizational Skills
Since the role involves managing busy clinics, be prepared to talk about your organizational strategies. Share specific methods you use to prioritize tasks and manage time effectively in a fast-paced environment.
