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- Tasks: Track patient appointments and ensure timely treatment through effective monitoring.
- Company: Join Ashford and St. Peter's Hospitals NHS Foundation Trust, serving over 410,000 people.
- Benefits: Enjoy NHS perks, excellent pension, on-site nurseries, cafes, and flexible work options.
- Why this job: Make a real impact on patient care while developing your skills in a supportive environment.
- Qualifications: Must have admin experience, typing skills, and proficiency in Microsoft Office.
- Other info: Full-time role, Monday to Friday, with opportunities for professional development.
The predicted salary is between 27857 - 30570 £ per year.
Employer: Ashford and St. Peter’s Hospitals NHS Foundation Trust
Employer type: NHS
Site: Ashford and St Peter’s Hospitals
Town: Ashford
Salary: £27,857 – £30,570 pa inc. HCAS
Salary period: Yearly
Closing: 07/03/2025 08:00
Interview date: 13/03/2025
NHS AfC: Band 4
Job overview
The postholder will:
- Pay particular focus to the tracking of patient overdue follow-up appointments, introducing robust systems to avoid ‘lost to follow up’.
- Validate and monitor the Trust’s performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.
- Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.
- Be key in overseeing RTT 18 week performance management across the specialties, providing expertise & support for the delivery & achievement of patient RTT standards.
Main duties of the job
- Actively monitor the departments overdue follow up lists, prioritising patients appointment dates and working towards clearing the waiting lists.
- Work closely with the General Manager, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Clinical staff and nursing staff within the division to ensure patients are actively managed through patient pathways.
- Ensure that appropriate requests for investigations are monitored following the clinician’s instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action.
- Monitor patient’s pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.
- Ensure all information relating to the patient’s pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner in allocating resources appropriately.
- Provide local training and support to other staff within the Trust regarding Referral to Treatment rules, processes and procedures.
- Adhere to the Trust’s Joint Access Policy and related national RTT Frameworks.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Successful candidates need to hold an RSA, NVQ or equivalent typing/ computer skills with English GCSE as minimum and experience of using Microsoft Office package.
You need to have previous admin experience of working in a busy office dealing with conflicting demands. It is important in this role to be able to communicate effectively and take personal responsibility.
This is a full time position from 09:00-17:00, Monday- Friday.
Person specification
Qualifications
- NHS Experience
Experience
- Microsoft Office (Excel, Word, Outlook)
- Previous administration experience
- Experience Knowledge of NHS systems and procedures
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Patient Pathway Tracker, Gastro. (NHS AfC: Band 4) - Gastroenterology - Ashford and St. Peter's[...] employer: Ashford and St. Peter's Hospitals NHS Foundation Trust
Contact Detail:
Ashford and St. Peter's Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Tracker, Gastro. (NHS AfC: Band 4) - Gastroenterology - Ashford and St. Peter's[...]
✨Tip Number 1
Familiarize yourself with the NHS Referral to Treatment (RTT) guidelines. Understanding these standards will not only help you in the interview but also demonstrate your commitment to improving patient pathways.
✨Tip Number 2
Network with current or former employees of Ashford and St. Peter's Hospitals. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous admin experience where you successfully managed conflicting demands. This will showcase your ability to thrive in a busy office environment, which is crucial for this role.
✨Tip Number 4
Highlight any experience you have with NHS systems or similar healthcare environments. This knowledge will set you apart as a candidate who can hit the ground running and contribute to the team effectively.
We think you need these skills to ace Patient Pathway Tracker, Gastro. (NHS AfC: Band 4) - Gastroenterology - Ashford and St. Peter's[...]
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Patient Pathway Tracker position. Highlight key responsibilities and required skills, such as experience with NHS systems and Microsoft Office, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative experience, particularly in a healthcare setting. Mention specific examples of how you've managed conflicting demands or improved patient pathways.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate clearly and take personal responsibility in a busy office environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the Patient Pathway Tracker role.
How to prepare for a job interview at Ashford and St. Peter's Hospitals NHS Foundation Trust
✨Understand the Patient Pathway
Make sure you have a solid grasp of the patient pathway tracking process, especially the Referral to Treatment (RTT) 18-week standards. Be prepared to discuss how you would monitor and manage overdue follow-up appointments effectively.
✨Show Your Teamwork Skills
This role requires collaboration with various teams, including clinical staff and office teams. Highlight your previous experiences working in a team environment and how you contributed to improving patient care or administrative processes.
✨Demonstrate Your Administrative Experience
Be ready to talk about your previous administrative roles, particularly in busy office settings. Discuss how you managed conflicting demands and ensured efficient workflow, as this is crucial for the position.
✨Communicate Effectively
Effective communication is key in this role. Prepare examples of how you've successfully communicated complex information to different stakeholders, ensuring clarity and understanding, especially in a healthcare context.
