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- Tasks: Support the ENT Clinical Office with clerical tasks and patient management.
- Company: Join Ashford and St. Peters Hospitals NHS Foundation Trust, serving over 410,000 people.
- Benefits: Enjoy flexible working, NHS discounts, on-site childcare, and access to training opportunities.
- Why this job: Be part of a supportive team in a reputable healthcare setting focused on staff wellbeing.
- Qualifications: Strong organisational and communication skills; computer proficiency is essential.
- Other info: Training on hospital systems will be provided; perfect for those looking to grow in healthcare.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a Clinical Office Administrator to join the Ear, Nose and Throat Clinical Office at Ashford Hospital.
This is a 30-hour role providing clerical support within the main clinical office. The successful candidate should possess a high level of organisational skills and excellent communication abilities with healthcare professionals, patients, and their relatives.
The role involves organizing timetables, managing clinic capacity, and overseeing outpatient waiting lists for both new and follow-up patients. Computer skills are essential; training on hospital administration systems will be provided.
We offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts, flexible working options, and on-site childcare (nursery).
For informal enquiries, please contact Zoe Tribe via email at Zoe.Tribe@nhs.net.
Main Responsibilities:
- Provide clerical support to the ENT Divisional Clinical Office.
- Support Clinical Office Administrative Co-ordinators.
- Manage patient clinic reports, ensuring they are sent to GPs and filed appropriately.
- Assist with downloading, proofreading, and sending clinic letters using the DIT3 transcription service.
- Pass clinical outcomes to the relevant coordinators for action.
- Perform general office duties such as filing, photocopying, and ordering supplies.
- Prioritize and distribute incoming post effectively.
- Exercise independent judgment to resolve problems or escalate as needed.
- Implement relevant Trust and Directorate policies.
- Use Cerner system competently after training.
- Maintain effective communication within the Trust and with external stakeholders.
- Retrieve medical records and investigation results as needed.
- Handle enquiries from patients, GPs, hospitals, and Consultants.
- Support workload management, team training, and introduction of new technology.
- Update knowledge through self-development and mandatory training.
- Assist with investigations and responses to complaints when required.
- Maintain a reassuring manner when dealing with patients and relatives.
- Perform any other duties relevant to the role.
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of over 410,000 in North-West Surrey and beyond, with a dedicated staff providing a wide range of healthcare services across two hospital sites and community clinics.
Our vision is to be among the best healthcare trusts in the country, with a strong commitment to staff wellbeing, professional development, and flexible working arrangements.
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Clinical Office Administrator - ENT employer: Ashford and St. Peter's Hospitals NHS Foundation Trust
Contact Detail:
Ashford and St. Peter's Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Office Administrator - ENT
✨Tip Number 1
Familiarise yourself with the Cerner system, as it's essential for the role. Even though training will be provided, having a basic understanding of how electronic health records work can give you an edge during the interview.
✨Tip Number 2
Brush up on your organisational skills by practising time management techniques. Being able to demonstrate how you effectively manage multiple tasks and prioritise them will show that you're ready for the fast-paced environment of a clinical office.
✨Tip Number 3
Prepare to discuss your communication skills in detail. Think of examples where you've successfully interacted with healthcare professionals or patients, as this will highlight your ability to maintain effective communication within the Trust.
✨Tip Number 4
Research Ashford and St. Peter's Hospitals NHS Foundation Trust to understand their values and vision. Being able to align your personal goals with their commitment to staff wellbeing and professional development can make a strong impression during your interview.
We think you need these skills to ace Clinical Office Administrator - ENT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Clinical Office Administrator. Emphasise your organisational skills, communication abilities, and any previous clerical support roles.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for the role, your understanding of the healthcare environment, and how your skills can contribute to the ENT Clinical Office at Ashford Hospital.
Highlight Computer Skills: Since computer skills are essential for this role, ensure you mention any relevant software or systems you are familiar with. If you have experience with hospital administration systems, be sure to include that as well.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've exercised independent judgment in previous roles. This could involve resolving issues or managing workloads effectively, which is crucial for the position.
How to prepare for a job interview at Ashford and St. Peter's Hospitals NHS Foundation Trust
✨Showcase Your Organisational Skills
As a Clinical Office Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed clinic capacities.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing how you would handle enquiries from patients and healthcare professionals.
✨Familiarise Yourself with Relevant Systems
While training will be provided on the Cerner system, showing that you have basic computer skills and are willing to learn new technologies can set you apart. Consider researching similar systems or software used in healthcare administration.
✨Demonstrate Problem-Solving Abilities
The role requires exercising independent judgment to resolve issues. Think of scenarios where you've had to troubleshoot problems and be ready to discuss how you approached those situations during the interview.
