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- Tasks: Deliver top-notch customer service and manage sales planning for a dynamic trading team.
- Company: Join an international leader in innovative feed solutions for livestock farming.
- Benefits: 12-month fixed term role with opportunities for growth and development.
- Other info: Ideal for those passionate about agriculture and looking to build strong business relationships.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: A levels or equivalent, with 3 years in customer service or planning.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are currently working with an international organisation that provides complete and innovative feed solutions for conventional and organic livestock farming to recruit a Sales Support Planner to join their fast-paced business.
Key Responsibilities
- Deliver a “best in class” approach to customer experience management.
- Confirming deliveries with customers for existing contracts using the Pre-Trading report. Updating notes on this report to provide full visibility for the Trading Team on potential sales gaps.
- Update customers with monthly price updates, update SAP with correct pricing and haulage rates.
- Provide support and cover for other Production Planners during holiday periods and absence.
- Support for Co-Product Trading team as agreed with the Trading manager (Offering repeat spot order, forward contracts, pitting) etc.
- Responsibility for Sales Planning the Trading board. Whilst confirming you should actively try to manage trading gaps to allow the trading time the maximum time to complete sales.
- Sales order/Purchase order entry to support Production Planners as required.
- Own all elements of Customer service with our customers. This will include complaints, eta enquiries, delivery date enquiries, requests updates and pricing queries.
- Informing Traders of opportunities and competitor information.
- Taking and managing incoming customer service calls.
- Update the trading board as customer confirmations are completed to provide sales gap information.
- Blocked order management.
- To develop and maintain the input of information into C4C database system regarding all customer interactions.
Qualifications and Education Requirements
- A level or equivalent.
Preferred Skills
- 3 years’ experience in a customer service/planning team environment.
- In depth knowledge and understanding of the agricultural animal feed industry advantageous.
- Ability to recognize strategic planning opportunities and the way in which to take best advantage.
- Confident interpersonal and social skills with the ability to build relationships with people at all levels of business via the telephone or face to face.
- Strong communication and listening skills.
- Ability to keep calm under pressure and deliver excellent customer service decisions.
- SAP knowledge.
This role is working directly to our Clients' headcount. Should this be of interest, please submit your CV via the link. Please note that if you do not hear back within 7 days, you have been unsuccessful on this occasion.
Sales Support Planner in Shepshed employer: Ashfield Healthcare
Contact Detail:
Ashfield Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Planner in Shepshed
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Sales Support Planner role. Highlight your customer service skills and any relevant industry knowledge to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Sales Support Planner in Shepshed
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant knowledge of the agricultural animal feed industry to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Sales Support Planner role. Share specific examples of how you've delivered excellent customer service or managed planning tasks in the past.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and team members, make sure your application demonstrates your strong communication and interpersonal skills. We love candidates who can build relationships easily!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Ashfield Healthcare
✨Know Your Stuff
Make sure you brush up on the agricultural animal feed industry. Understand the basics of livestock farming and how your role as a Sales Support Planner fits into the bigger picture. This knowledge will help you answer questions confidently and show that you're genuinely interested in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you managed complaints or provided updates effectively. This will demonstrate your ability to handle customer interactions, which is crucial for this role.
✨Familiarise Yourself with SAP
Since SAP knowledge is preferred, take some time to understand its basic functionalities, especially related to sales order and purchase order entry. If you have experience using it, be ready to discuss how you've used it in previous roles.
✨Practice Calmness Under Pressure
This role requires keeping calm during busy periods. Think of scenarios where you had to manage multiple tasks or tight deadlines. Practising how you would respond in these situations can help you convey your ability to thrive under pressure during the interview.