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- Tasks: Be the first point of contact for anti-social behaviour reports and provide vital support.
- Company: Join Ashfield District Council's Community Safety Team dedicated to improving local communities.
- Benefits: Gain valuable experience, make a difference, and contribute to community safety initiatives.
- Why this job: Help vulnerable individuals and create safer environments while developing your skills.
- Qualifications: Strong communication skills and a passion for community support are essential.
- Other info: Opportunity to make a real impact in your community and grow your career.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about supporting our Communities and helping people experiencing Anti-social behaviour? An opportunity has arisen for a dedicated and pro-active triage assessment officer to support Ashfield District Council’s Community Safety Team. This post will be the first point of contact for reports of anti-social behaviour, advice and support via telephone and email.
The role will provide a comprehensive triage service relating to the management of anti-social behaviour. The role focuses on early intervention, reassurance to victims and witnesses, protection of vulnerable victims, and making appropriate referrals. The officer will be expected to carry out risk assessments and identify vulnerability at an early stage, understand when a situation is a safeguarding concern, and ensure appropriate referrals are made.
The role also deals with the reporting of environmental offences such as littering, dog fouling, and fly-tipping, in line with our corporate objective of Cleaner and Greener. This role is vital in supporting our council priorities in understanding the needs of Ashfield residents and making our community better. We also have a strong commitment to addressing Domestic Abuse and violence against women and girls.
For further information or to discuss the post please contact Helen Adair, Community Safety Triage team leader on 01623 407771 or email helen.adair@ashfield.gov.uk.
Closing date: 1 February 2026
Interview date: 12/13 February 2026
Triage Assessment Officer employer: Ashfield District Council
Contact Detail:
Ashfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Assessment Officer
✨Tip Number 1
Get to know the Community Safety Team and their work! Research their recent projects and initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Triage Assessment Officer, you'll be the first point of contact for reports. Role-play scenarios with friends or family to get comfortable handling various situations and queries.
✨Tip Number 3
Network with professionals in community safety! Attend local events or join online forums. Building connections can lead to valuable insights and even job referrals. Plus, it shows your commitment to the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Triage Assessment Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community safety shine through. We want to see how much you care about supporting people and tackling anti-social behaviour. Share any relevant experiences that highlight your commitment to making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your qualifications and achievements!
Tailor Your Application: Make sure to customise your application to fit the Triage Assessment Officer role. Highlight your understanding of early intervention and safeguarding concerns, as these are key aspects of the job. Show us why you're the perfect fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ashfield District Council
✨Know Your Community Safety Stuff
Make sure you brush up on the key issues surrounding anti-social behaviour and community safety. Familiarise yourself with local statistics, recent cases, and the specific challenges faced by Ashfield District Council. This will show your genuine interest and understanding of the role.
✨Practice Your Communication Skills
As the first point of contact, you'll need to communicate clearly and empathetically. Practice answering common interview questions while focusing on how you would handle sensitive situations over the phone or via email. Role-playing with a friend can help you feel more confident.
✨Demonstrate Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully managed difficult situations or provided support to vulnerable individuals. Be ready to discuss how you identified issues and made appropriate referrals, as this is crucial for the role.
✨Show Your Commitment to Safeguarding
Highlight your understanding of safeguarding principles and how they apply to community safety. Be prepared to discuss scenarios where you had to assess risk and vulnerability, and explain how you would ensure the safety of victims and witnesses in your role.
