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- Tasks: Support the Major Works team by addressing refurbishment requests and providing customer advice.
- Company: Join a dedicated team focused on housing repairs and maintenance.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference in people's lives by helping them with their housing needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting role with potential for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Working within the Major Works team you will provide a customer focused service, addressing refurbishment & repair requests, and providing advice to customers via telephone and digital platforms.
You will also provide an efficient and effective administrative service in support of the Housing Repairs and Maintenance Sections.
Major Works Support Officer employer: Ashfield District Council
Contact Detail:
Ashfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Works Support Officer
✨Tip Number 1
Make sure you know the ins and outs of the Major Works team. Research common refurbishment and repair requests so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Since you'll be addressing requests via phone and digital platforms, role-play with a friend or family member. This will help you feel more at ease when it comes to handling tricky situations or questions.
✨Tip Number 3
Don’t underestimate the power of good admin skills! Brush up on your organisational abilities and be prepared to discuss how you manage tasks efficiently. We all know that a smooth administrative process is key in supporting housing repairs and maintenance.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Major Works Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and administrative roles. We want to see how your skills align with the Major Works team's needs!
Showcase Your Communication Skills: Since you'll be advising customers via phone and digital platforms, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've worked in housing repairs or maintenance before, make it known! We love seeing relevant experience that shows you understand the ins and outs of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Major Works Support Officer position.
How to prepare for a job interview at Ashfield District Council
✨Know Your Stuff
Make sure you understand the role of a Major Works Support Officer. Familiarise yourself with common refurbishment and repair requests, as well as the administrative tasks involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Customer Service is Key
Since this role is customer-focused, think about your past experiences dealing with customers. Prepare examples that highlight your ability to handle inquiries effectively, whether over the phone or through digital platforms. Show them you can provide excellent service!
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and administrative skills. This will help you articulate your thoughts clearly and reduce any nerves on the actual day.
✨Ask Smart Questions
At the end of the interview, be ready to ask insightful questions about the Major Works team and their processes. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.