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- Tasks: Support customers with refurbishment requests and enhance administrative processes.
- Company: Local council dedicated to improving community services.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference.
- Why this job: Join a team that values community impact and customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for personal growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
A local council in Sutton-in-Ashfield seeks a Major Works Support Officer to enhance customer service and administrative processes. This role involves addressing refurbishment and repair requests while communicating effectively through phone and digital platforms. The ideal candidate will provide efficient support to the Housing Repairs and Maintenance sections, ensuring a high level of service is maintained. The position offers the opportunity to contribute significantly to community services.
Major Works Customer Support & Admin Officer employer: Ashfield District Council
Contact Detail:
Ashfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Works Customer Support & Admin Officer
✨Tip Number 1
Get to know the company! Research the local council in Sutton-in-Ashfield and understand their values and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can enhance their customer service. Ask about their current processes and suggest ways you could improve them based on your experience.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows that you're tech-savvy and ready to embrace digital platforms, which is key for this role.
We think you need these skills to ace Major Works Customer Support & Admin Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills align with the Major Works Support Officer role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to convey information clearly. Use examples from your past experiences where you’ve effectively communicated with customers or colleagues.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle refurbishment and repair requests efficiently. Share specific instances where you’ve successfully resolved issues or improved processes in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Ashfield District Council
✨Know Your Stuff
Make sure you understand the role of a Major Works Customer Support & Admin Officer. Familiarise yourself with common refurbishment and repair requests, as well as the administrative processes involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice how you would handle customer queries over the phone and through digital platforms. Consider role-playing with a friend to simulate real-life scenarios, which will help you articulate your thoughts clearly during the interview.
✨Show Your Community Spirit
This position is all about enhancing community services, so be prepared to discuss how you can contribute positively. Think of examples from your past experiences where you've made a difference in your community or workplace, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer support, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.