Overview
We are looking for an enthusiastic, committed, and self-motivated individual to join our high performing Income Recovery Team within our Housing Management Department.
Responsibilities
- The successful candidate will assist customers in meeting their rent liabilities and take appropriate action to achieve this, ranging from monitoring and managing all aspects of rent recovery through to providing timely money advice and support to maximise household income.
- The role involves visiting customers in their own home, preparation of legal documentation and attendance at Court.
Qualifications
- Experience of working in income collection/recovery and the ability to demonstrate knowledge of current social housing issues, debt recovery legislation, and welfare benefits.
- Excellent communication and interpersonal skills and the ability to work on own initiative.
- Full driving licence and access to a motor vehicle during working hours is essential.
Benefits
- Generous level of annual leave
- Agile working
- Local Authority Pension
How to apply
To apply, please submit a CV and a separate supporting statement (maximum 3 pages).
Contact
For an informal conversation about the role please contact Pete Curry, Income Manager on 01623 450000.
Closing date
Closing date: 10 August 2026
Income Officer employer: Ashfield District Council
Ashfield District Council is an excellent employer for those passionate about public health and environmental protection, offering a supportive work culture that prioritises employee growth through mentoring and professional development. Located in a vibrant community, the council provides meaningful opportunities to make a positive impact while enjoying a collaborative environment that values communication and customer service.
