At a Glance
- Tasks: Assist customers with queries via phone, email, and social media in a fast-paced environment.
- Company: Join a dynamic council team dedicated to community service and support.
- Benefits: Flexible hybrid working, competitive hours, and the chance to make a real difference.
- Other info: No prior local government experience needed; great learning opportunities await!
- Why this job: Be a catalyst for change and improve customer experiences in your community.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 42000 £ per year.
Corporate Customer Services Officer (fixed term contract up to March 2028)
37 hours per week: Monday (8:30-5pm), Tuesday (8:30-5pm), Wednesday (8:30-5pm), Thursday (8:30-5pm), Friday (8:30-4:30pm)
Ashfield is a great place to work, we are people focussed, proud of our achievements and have ambitions to continue to excel. We offer many benefits including a generous holiday entitlement of up to 35 days per year, local government pension and hybrid working.
We are recruiting a Corporate Customer Services Officers on a fixed term contract to join our team for two years to assist in dealing with additional demand due to nationwide initiatives such as simpler recycling.
The service is very busy and fast paced, handling over 160,000 interactions yearly by telephone, email, digital, social media and at our offices, so solving problems and queries in a quick and efficient manner is key.
As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers. The role is a great opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels.
This role is currently operated on a hybrid working basis on a rota basis.
What we are looking for…
You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels.
We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels.
The successful candidate will need to maintain composure and deal with challenging situations in a positive and supportive manner. They will be self-motivated, confident, an excellent communicator and be able to handle a diverse range of customer enquiries using a variety of communication channels. They will also need to learn and to take on new tasks as required and be adaptable to change.
This is a great place to learn about different areas of the council. Previous local government experience isn’t necessary for this role. If you have previous experience of working/helping the public over the telephone or in person, have a commitment to high levels of customer service and helping people effectively, we would like to hear from you.
If you would like a confidential discussion about the role, please contact Hollie Francis on 01623 457941 or at hollie.francis@ashfield.gov.uk.
Closing date: 31 August 2026
Interview date: 15 September 2026
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Corporate Customer Services Officer employer: Ashfield District Council
Ashfield District Council is an excellent employer for those passionate about public health and environmental protection, offering a supportive work culture that prioritises employee growth through mentoring and professional development. Located in a vibrant community, the council provides meaningful opportunities to make a positive impact while enjoying a collaborative environment that values communication and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Customer Services Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling real enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to make a difference in the community.
We think you need these skills to ace Corporate Customer Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Corporate Customer Services Officer. We want to see how you can contribute to our busy team and help us provide excellent customer service.
Showcase Your Communication Skills:Since this role involves handling a variety of customer enquiries, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with customers across different channels.
Highlight Problem-Solving Abilities:We’re looking for someone who can quickly diagnose issues and provide solutions. In your application, share examples of how you've successfully resolved customer queries or challenges in the past to show us you're the right fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for all three posts unless you specify otherwise. We can’t wait to hear from you!
How to prepare for a job interview at Ashfield District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of a Corporate Customer Services Officer, especially around handling customer interactions and problem-solving. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves interacting with customers through various channels, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively resolved customer queries or built rapport quickly. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Prepare by thinking of relevant examples from your experience that highlight your problem-solving abilities and adaptability in fast-paced environments.
✨Emphasise Your Team Spirit
This role is all about teamwork, so be ready to discuss how you work well with others. Share instances where you collaborated with colleagues to improve service delivery or support each other in challenging situations. Highlighting your ability to contribute positively to a team will resonate well with the interviewers.
