At a Glance
- Tasks: Assist with admin tasks and customer service in a busy housing repairs team.
- Company: Join Ashfield District Council and make a difference in your community.
- Benefits: Gain a Level 3 qualification while earning and learning in a supportive environment.
- Other info: 18-month apprenticeship with excellent growth opportunities and hands-on experience.
- Why this job: Kickstart your career in social housing and develop valuable skills.
- Qualifications: Good English, Maths, ICT skills, and a passion for teamwork.
The predicted salary is between 14700 - 14700 £ per year.
Operational Support - Apprentice at Ashfield District Council is seeking an enthusiastic and motivated individual to join the Housing Repairs and Maintenance Team as an Operational Support Apprentice. This role provides an opportunity to gain experience in a busy office environment and to develop skills in administration, customer service, and the social housing sector.
You will assist colleagues with a range of administrative and operational support tasks, including:
- Processing correspondence
- Maintaining records
- Data entry
- Handling telephone and email enquiries
- Complaint handling
- Providing general business support
You will gain a thorough understanding of how housing repair services are delivered to council properties across the district.
Responsibilities
- Process correspondence and maintain records
- Perform data entry and manage information systems
- Handle telephone and email enquiries
- Assist with complaint handling and provide general business support
- Support colleagues with day-to-day administrative tasks in a busy office environment
Training
As part of the apprenticeship, you will undertake a Level 3 Business Administration Apprenticeship with West Nottinghamshire College, alongside on-the-job learning and development. You must be able to attend all required college sessions and complete the apprenticeship requirements successfully. The role will be based at Northern Depot, Station Road, Sutton in Ashfield and will consist of 37 hours per week over 5 days (Monday to Friday), with attendance at college as required. The apprenticeship is expected to last 18 months, with up to 3 months for End Point Assessment (EPA).
It is essential for the successful candidate to have a good level of English, Maths and ICT. You will also need to demonstrate your communication skills, interpersonal skills and the ability to work as part of a team.
Eligibility
This apprenticeship is designed for individuals looking to develop their skills and gain a recognised qualification. Applicants who already hold a Level 3 qualification in Business Administration (or an equivalent qualification or higher level) are not eligible and should not apply.
If you are interested, you will need to submit a CV and a separate supporting statement. Applications will not be considered if both documents are not received.
Closing date: 2 August 2026
Interview date: 17 August 2026
Apprentice Operational Support employer: Ashfield District Council
Ashfield District Council is an excellent employer for those passionate about public health and environmental protection, offering a supportive work culture that prioritises employee growth through mentoring and professional development. Located in a vibrant community, the council provides meaningful opportunities to make a positive impact while enjoying a collaborative environment that values communication and customer service.
