At a Glance
- Tasks: Solve complex tech issues and mentor fellow engineers in a dynamic environment.
- Company: A forward-thinking MSP focused on automation and next-gen technology.
- Benefits: Competitive salary, annual certificate budget, hybrid working, and great perks.
- Other info: Exciting career growth opportunities in a supportive team culture.
- Why this job: Join a pivotal role where your expertise shapes the future of tech solutions.
- Qualifications: 3rd line experience in an MSP and strong M365 knowledge required.
The predicted salary is between 55000 - 60000 £ per year.
Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3rd line issues whilst mentoring other team members within the support team. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
- Act as the top-tier escalation point for complex incidents
- Lead the rollout and optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
- Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
- Mentor engineers in diagnostic methodology
- Work closely with technical leadership—no non-technical managers blocking decisions
Role requirements
- Must have 3rd line experience within an MSP
- Expert M365 (CA, Intune, hybrid Exchange, ATP)
- Strong troubleshooting methodology
- Confident communicator at all levels
- Full Microsoft Certificates desirable
- NinjaOne/Datto RMM config
- Azure infrastructure
- Firewalls (Fortinet, SonicWall, Draytek)
- Solid PowerShell skills
The role is offered with a salary of between £55,000 - £60,000 + £3k annual certificate budget plus competitive benefits.
Senior 3rd Line Engineer employer: Ashdown
Join a forward-thinking Managed Service Provider that prioritises innovation and employee development. With a hybrid working model and a focus on automation, you'll have the opportunity to tackle complex challenges while mentoring fellow engineers in a supportive environment. Located conveniently for Barnet and Watford residents, this role offers competitive benefits and a commitment to your professional growth.
