At a Glance
- Tasks: Provide remote and onsite IT support to users, tackling 1st, 2nd, and 3rd line issues.
- Company: Established MSP with over 25 years of experience and a growing client base.
- Benefits: Competitive salary up to £40,000, full-time hours, and opportunities for professional growth.
- Other info: Collaborative team of 8 engineers with excellent career advancement potential.
- Why this job: Join a dynamic team and work with the latest tech in a fast-paced environment.
- Qualifications: Experience with Microsoft stack, ITSM tools, and a full UK driving licence.
The predicted salary is between 40000 - 40000 £ per year.
This is an excellent opportunity for an IT Support Analyst to join a well-established MSP in the Gloucester / Stroud area. This role pays up to £40,000 and is full-time office-based (5 days a week).
To be considered for this position, you will have previous experience providing BAU remote service desk support to users across the standard Microsoft stack. The ideal candidate will have skills & experience in the following areas:
- Windows 10 & 11
- Microsoft 365 Admin Center
- Active Directory & Azure AD / Entra ID
- Office 365 (inc. Exchange Online, Teams, OneDrive & SharePoint)
- ITSM tools for ticketing & remote access
- Understanding of networks (VPNs, switches, routers & firewalls)
- Building & setting up PCs, laptops, printers & wifi
- Full UK driving licence (occasional customer site visits)
Working in a team of 8 IT Service Desk Engineers, you will provide 1st & 2nd line remote (and occasional onsite) support as well as help the Senior Engineers with 3rd line issues & projects.
My client has been in business for over 25 years and has a client base spanning the length & breadth of the UK. They are well-established and growing, and can offer the chance to work on the latest technologies in a fast-paced & progressive environment.
IT Support Analyst employer: Ashdown
Join a well-established Managed Service Provider in the Gloucester / Stroud area, where you will thrive in a supportive and collaborative work culture. With a commitment to employee growth, you will have access to ongoing training and development opportunities while working with cutting-edge technologies. Enjoy a competitive salary of up to £40,000 and the chance to be part of a dynamic team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common support scenarios. Practise explaining how you've tackled issues with Windows 10/11 or Microsoft 365 in the past. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your experience with ITSM tools and any hands-on work with networks. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the position and the company.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the Microsoft stack and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Analyst role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Technical Skills:Be specific about your experience with tools like Active Directory, Azure AD, and Office 365. We’re keen to know how you’ve used these in past roles, so give us some examples that demonstrate your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ashdown
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Microsoft 365, and Active Directory. Be ready to discuss your experience with these technologies in detail, as the interviewers will want to see how well you can apply your skills in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided remote support or resolved complex problems, and be ready to explain your thought process and the steps you took to find a solution.
✨Familiarise Yourself with ITSM Tools
Since you'll be using ITSM tools for ticketing and remote access, it’s crucial to demonstrate your familiarity with them. If you have experience with any specific tools, mention them and discuss how they helped streamline your support processes.
✨Be Ready for Team Dynamics
As you'll be working in a team of IT Service Desk Engineers, it's important to show that you can collaborate effectively. Think about how you've worked with others in the past, and be prepared to discuss how you handle teamwork and communication in a busy environment.
