Senior Surveyor in London

Job Purpose

To provide a range of professional duties within the property management function of the business, including but not exclusively:

• The day-to-day management of various commercial and non-commercial buildings.
• To coordinate and lead on any insurance claims arising at any of the premises currently managed by the business.

Key Objectives

• The effective delivery of property management services provided by the company to clients in a range of commercial and non-commercial properties.
• To undertake regular property inspections (monthly, quarterly or annual basis dependent upon the complexity of the building) and follow up accordingly.
• Agreeing, monitoring and managing budgets to ensure costs are achieved to target.
• To liaise with Facility staff to ensure the effective running of the building.
• To liaise with the Accounts team to ensure smooth running of the budgets, credit control and service charge reconciliation in compliance with the RICS guideline.

Key Accountabilities

• Creating and managing service charge budgets, ensuring costs are properly allocated against the respective property schedule, advising clients about service charges, reporting as required and ensuring that properties are run as efficiently and smoothly as possible.
• Liaising with tenants to create a positive environment and working with them to extend leases/licences, thereby optimising the income stream to clients.
• Reviewing properties and suggesting and/or implementing positive changes to improve and increase the value of an asset.
• Providing advice to clients regarding the effective management of their properties, and particularly matters about landlord and tenant issues.
• Managing and working as part of a team to ensure that all aspects of the property portfolio are effectively managed and run efficiently, including credit control.
• Reviewing and interpreting leases, licences and other occupational agreements for clients and colleagues.
• Providing the interpretation and corresponding enforcement of lease provisions, including service charges, repairing obligations and user clauses.
• Reviewing, interpreting and advising on tenant applications.
• Data management and accounting, including the provision of completion statements.
• Liaising with the Head Office Administrator, who coordinates all insurance claims for the properties in the company's portfolio.
• Working with insurers, facilities managers and contractors where necessary. Providing reports and project managing claims on behalf of clients where necessary.
• Preparing reports for clients, including net operating income, arrears, property inspection reports and quarterly property reports.
• To assist facilities management colleagues in the compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the portfolio.
• To arrange the instruction of contractors and then monitor/coordinate works, providing full updates to tenants, clients and colleagues as required.
• Maintain, establish and develop appropriate relationships and communication channels with tenants, colleagues and other stakeholders (including members of clients' professional teams, for example, solicitors, architects and building surveyors) to ensure that service levels are maintained and improved.
• Properties are located throughout the United Kingdom, and therefore regular travel is required.
• Such other duties may be client-specific in ensuring effective and good property management.

Internal Communication Lines

• Direct reporting to the company Directors within Ashdown Phillips & Accounting.
• Client Landlords - the client's architects, surveyors, consultants, legal advisers, insurance agents and surveyors, marketing agency and letting.
• Facilities management.

Personal Specification

• Excellent organisational skills with the ability to write concise letters and reports dealing with property issues.
• A good knowledge of building construction, valuation techniques, rent review and lease renewal procedure together with a working knowledge of current statutory legislation and regulations, especially about Health, Safety and Environment.
• Good working knowledge of Landlord & Tenant legislation and recent developments.
• Good negotiating and problem-solving skills.
• At least 2 years PQE in setting and running of service charges and budgets.
• Ability to maintain one's own calendar and prioritise inspections, appointments and workload.
• Excellent organisation and time management, able to meet tight deadlines and respond to urgent requests.
• Self-motivated and able to work on own initiative.
• Good interpersonal and communication skills, able to effectively communicate at all levels and operate comfortably as part of a multi-skilled team.
• Willingness to adopt a flexible approach to working patterns to respond to the needs of the role.
• Good knowledge of the property industry, the retail environment and changing trends, challenges for clients, retailers and tenants, together with an understanding of their occupational requirements.
• Good IT skills in particular Microsoft Word, Excel and TRAMPS.
• Full clean driving licence.

Qualifications: RICS-accredited degree in estates management - essential. APP Asbestos Awareness internal training courses - essential.