Senior Facilities Manager - King William Street in London

We are seeking an accomplished Senior Facilities Manager to lead King William Street, one of London’s most prestigious new office developments. This is a high-profile role, responsible for maintaining service excellence, operational performance and the property’s reputation.

We pride ourselves on brilliant service, so strong organisation, time management, prioritisation and the ability to work well under pressure are essential. The role also offers genuine scope to grow within a company known for developing talent and working with an impressive client base.

The postholder will act as a visible ambassador for our values, embedding them through everyday behaviour, decision-making and leadership while translating wider company strategy into practical operational outcomes.

At Ashdown Phillips, we value diversity and are committed to an inclusive, equitable workplace where people from all backgrounds can thrive and be themselves.

What We’re Looking For

• Have experience managing multi-occupier, complex properties, ideally within a managing agent environment.
• Demonstrate a proven track record of delivering excellent service while managing budgets and contractors.
• Be confident, self-motivated, and able to work in a fast-paced environment, prioritising effectively under pressure.

This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high-profile property.

Personal Specification

We are looking for a rounded Senior Facilities Manager who combines technical expertise, confident leadership, commercial awareness and a proactive, service-focused approach. The successful candidate will bring:

• Strong knowledge of Health, Safety and Environmental legislation, with IOSH essential and NEBOSH desirable.
• Experience managing multi-occupier, complex properties in a demanding, service-led environment.
• Strong budget, service charge and contractor management skills, with the ability to monitor performance, control costs and deliver value.
• Sound problem-solving and decision-making skills, with the ability to optimise resources and resolve issues effectively.
• Excellent organisation, time management and prioritisation, including the ability to manage pressure and competing demands.
• A self-motivated, flexible and independent working style, balanced with strong interpersonal and communication skills.
• Good IT literacy, including confident use of Microsoft Word and Excel.
• Relevant professional qualifications or memberships, including IWFM Membership and IOSH as essential requirements, with NEBOSH desirable.

Technical Skills and Knowledge

The role also requires technical strength across building systems, compliance, service delivery, sustainability, budgeting and leadership.

The postholder will need strong working knowledge of complex building systems, including mechanical, electrical and water systems, and building fabric.

Health, Safety and Compliance

You should understand the key legislation and operational responsibilities that apply to a high-profile, multi-occupier environment.

Key Legislation

• Health and Safety at Work Act 1974
• Management of Health and Safety at Work Regulations 1999
• Workplace (Health, Safety and Welfare) Regulations 1992
• CDM Regulations 2015
• Regulatory Reform (Fire Safety) Order
• Equality Act 2010

Compliance Responsibilities

• Fire safety management
• Risk assessments
• Permit-to-work systems
• Contractor management
• Accident investigation
• Emergency planning
• Audits and inspections

Technical Compliance Knowledge

The role also requires practical knowledge of statutory inspection, testing and maintenance requirements across the following areas:

• Fire Safety: Fire alarms, Emergency lighting, Fire doors, Sprinkler systems, Evacuation procedures
• Water Hygiene: ACOP L8, Legionella control, Water testing regimes
• Lifting Equipment: LOLER inspections, Passenger lifts, Goods lifts
• Electrical Safety: EICR testing, Fixed wire inspections, PAT testing governance
• Pressure Systems: PSSR compliance, Written schemes of examination

Hard Services Management

They should be confident managing technical service providers across PPM, reactive maintenance, asset lifecycle management, CAFM systems, reliability-centred maintenance, critical environments, SLAs and KPIs.

Soft Services Management

They should also oversee high-quality soft services, including cleaning, security, reception and concierge, waste management and grounds maintenance.

Sustainability and Net Zero

A strong understanding of sustainability, carbon reduction and environmental performance is important, including energy efficiency, Net Zero programmes, ESG reporting, BREEAM, NABERS UK and ISO 14001.

Practical skills should include utility management, carbon footprint reduction, waste reduction initiatives and green building operations.

Service Charge Budget Management

The role requires strong commercial awareness, including budget development and control, CAPEX and OPEX management, lifecycle costing, business case preparation, procurement, contract negotiation and benchmarking.

Leadership and Strategic Skills

At senior level, the postholder must lead confidently, manage stakeholders effectively and translate operational priorities into practical plans.

Leadership Competencies

• Strategic planning, team leadership and succession planning.
• Vendor management, negotiation and performance management.
• Executive stakeholder engagement and influencing skills.

Why Join Us?

• Work on a landmark London property with a focus on sustainability and occupier experience
• Opportunity to grow into a senior leadership role
• Collaborate with a team that values innovation, service excellence, and professional development
• Engage with a prestigious client base and high-profile occupiers

Competitive Package

Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications.

Financial: Employer Pension contribution 3%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards.

Health & Leisure: 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100’s of discounts for everyday needs. Employee Assistance Programme, Help@Hand, a collaborative company culture and social events.

As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met.